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Checking if your system is compatible with DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

You can use the DeviceHub compatibility checker tool to check your computer’s network configuration to find out if it will work with DeviceHub. It is recommended to do this check before you try to install DeviceHub.

Products affected: ShipAccel

You can use the DeviceHub compatibility checker tool to check your computer’s network configuration to find out if it will work with DeviceHub. It is recommended to do this check before you try to install DeviceHub.

Important: If DeviceHub is already installed and running on the computer, the check will fail. Only use this tool if DeviceHub has not yet been installed.

Only users with an Admin role can perform this procedure. This tool is for Windows computers only.

  1. In PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, go to Settings > My Devices and select Download DeviceHub Compatibility Checker.
  2. In your Downloads folder, right-click on the downloaded file and extract the files to any location you wish.
  3. From the extracted files, double-click on the file DH_CheckUtility.exe.
  4. Click Check Compatibility.
  5. If your system is compatible, you will see a success notification. You can proceed to download and install DeviceHub.
  6. Select Download DeviceHub. Once the download is complete, the Downloads folder will open.
  7. Double-click on the DeviceHubv#.##.##.#.exe installer file to launch the installer.

Troubleshooting tips

If you see the message "Some required ports are unavailable" or "Some checks could not be completed", it means that your system is not compatible with DeviceHub because either a port or one or more URLs that DeviceHub needs access to are being blocked. You will need to contact your IT department to make sure that all of the ports and URLs listed in the DeviceHub Networking Requirements and Technical Specifications are available.

If you see the message that Port 443 is already in use by another process, it may mean that DeviceHub is already installed and running on your computer. You can check by going to Start > All Programs and looking for DeviceHub. The compatibility checker tool should only be used if DeviceHub has not yet been installed.

Related topics

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: December 12, 2025