Shipping and tracking an internal package in PitneyTrack Enterprise and PitneyShip Enterprise

If you have the Unified View feature, you can track packages that are sent from one location to another within your organization. The entire journey of internal packages is visible in one place, from the time they're sent to the time they're delivered. You do not need to have separate shipping and receiving records for the same package.

The steps in this process may be performed by different users:

• Creating the request to send the package - sender/requestor
• Printing the shipping label - mailroom/shipper
• Tracking the package - anyone

Creating the request to send the package - sender/requestor

The sender of the package must create a ship request using a special carrier that is designated for internal packages. The ship request is created under Shipping & Mailing, and a corresponding outbound package record with the same ID is created under Receiving.

1. On the Shipping Labels tab or the Shipping & Mailing menu at the top, select Create Ship Request.
2. Select the special carrier that is designated for your organization's internal packages. This carrier name will vary depending upon your setup.
3. Complete the rest of the information for the package.
4. Select Print Ship Request and print the request.
   • To email the ship request instead of printing it, select Email, enter the email address, and select Send Email.
     Important: Emailed labels expire after 24 hours.
5. Follow your internal process to deliver the package to the mailroom or shipper.

Printing the shipping label - mailroom/shipper

The shipper or mailroom staff prints the shipping label and delivers it to the carrier.

1. To open the ship request, either:
   1. Go to Shipping & Mailing > Manage Ship Request.
   2. Select Print Ship Request next to the request you wish to print.
      - OR -
   1. Go to Shipping & Mailing > Create Shipping Label.
   2. Select Find a Ship Request.
   3. Scan or start typing the ship request number into the Scan, enter, or select ship request field.
2. Complete the information and print the shipping label as usual.

Tracking the package - anyone

Anyone who has access to the system can view the full package tracking information.

1. If you have the ship request number, paste it into the search field in the upper right and press Enter.
   
2. If you don't have the tracking number, click Go to open the Unified View tracking page, then click on the tracking number of the package you wish to view.
   

Related topics

• Setting up a custom non-rated carrier

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.