Transferring funds from an older meter to your SendPro CX Series

If you are upgrading to SendPro CX Series from an older SendPro device, you must first withdraw your funds from the old device to your Pitney Bowes account and then add them to your SendPro CX Series.

This applies only to postage funds for Print Postage on the SendPro CX Seriesdevice.

This method does not apply to shipping labels. If your new SendPro CX Series includes the Print Labels app, you must set up and fund your account during the installation process. The shipping labels funds use a separate account.

Step 1: Withdraw your funds from the old device

Follow the procedure to withdraw the funds from your old device to your original funding source(s). Select your old device for instructions.

SendPro C, SendPro C Lite, SendPro+ and SendPro C Auto

Once you remove funds from your old device, the funds return to your original payment method within 24 hours.

Step 2: Add funds to your SendPro CX or SendPro CX 500

After you install the SendPro CX Series, you can add more postage to the Print Postage account.

1. Tap Print Postage on the Home screen.
2. Tap Current Balance/Refill Postage.
3. Enter your postage refill amount.
4. Tap Refill Postage.
5. Tap View Receipt if you wish to view or print a receipt.
6. Tap Done.

Your updated postage balance appears on the Print Postage app.