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Pitney Bowes Support | Canada
Products affected: mailstation2™
When you unpack your box, check the contents against the items listed on your
Quick Install Guide
Connect your meter to a power source:
Plug the power adapter into the back of the meter and into an electrical outlet.
When the meter asks if you have an internet connection, press
Choose your connection type:
- requires an internet jack and a power outlet
- requires access to a wireless network and a power outlet
Select and follow the instructions for your connection method. (SmartLink™ is your preferred connection method.)
- connect using
SmartLink™ for wired (LAN) and wireless (WiFi) network connections
PC Meter Connect™
- connect using
PC Meter Connect
: In order to continue with the install, a connection method must be installed and connected to the meter.
Install your scale:
Place the scale on your meter.
Attach the scale cable to the back of the meter.
Tighten the thumb screws.
Install your ink cartridge:
On the meter screen, you should see
Add ink cartridge
Lift the cover of the meter and open the ink cartridge latch by pressing down on the unlock symbol.
Remove the plastic blank cartridge and discard it.
Find the included ink cartridge and remove the silver foil strip from the bottom.
Install the ink cartridge into the meter, then press the top of the cartridge latch down to lock it.
Close the cover and press
After two minutes, the meter will ask if the ink cartridge has been installed. Press
Create a test print:
When prompted, insert a spare envelope or tape sheet for a test print.
Insert the tape or envelope against the rear and side walls to print correctly. The system will detect it and automatically begin printing.
A good test print means that there are no missing lines inside. If the test print is good, press Yes
If the test is poor, press No to perform additional maintenance.
. The meter will connect to the data server and check your postage account balance.
Enter the amount of postage you wish to add to the meter and press
to confirm the amount.
Your meter will automatically update within a few minutes. Once the update is complete, your meter is ready for use.
Get an error while connecting your meter? See
Resolve connection errors and messages on the mailstation and mailstation2
Resolve connection issues with PC Meter Connect
Resolve scale not weighing correctly
Need help withdrawing funds from your old meter? See
How to remove funds
In order to add postage to your meter, you must have funds available in your PB Postage prepaid account, or be using Pitney Works®. For more information, see
Paying for Postage
UPDATED: February 11, 2021
Mon - Fri, 8am - 8pm ET
Sales team hours are 8am - 6pm ET
Live Chat is currently unavailable.
Chat is available Mon - Fri, 8am - 8pm ET
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