Fairfield University, serving approximately 4,000 students on-campus and processing over 16,000 inbound packages monthly, partnered with Pitney Bowes to achieve faster package delivery times, streamline operations, and significantly improve the student experience.
from when it arrives *weekdays
The Mail Center faced significant challenges managing inbound packages, causing bottlenecks, inefficiency, and campus disruptions, resulting in:
• Package pileups and long package pick-ups lines
• Package delivery delays due to limited hours
• Numerous package inquiries took staff away from other tasks
• Poor visibility into operations hurt efficiency and cost control
Fairfield University integrated ParcelPoint™ Rear-Loading Smart Lockers with PitneyTrack® Inbound to speed processing and reduce congestion. Staff scan and load packages directly into lockers, allowing students to retrieve them without disrupting mail center operations.
• Streamlined logging and delivery of packages directly into lockers
• Provides full accountability when providing package status to package inquiries
• Full visibility into every package that came in and when it was picked up
• Rear-loading lockers streamlines the package delivery process directly from the mail center
• Provides 24/7 convenience for package pick-up even after hours
• Delivery confirmation such as signature and photo capture provides staff with full accountability
• Access to special Pitney Bowes discounts compared to retail rates
• Save money annually by making smarter shipping decision through carrier rate shipping
• Gained full visibility into campus mailing and shipping expenses
• Real-time dashboards for all their mailing, shipping spend and receiving activity
• Automatic sending of reports for supervisors
• Departmental-level accounting from charge-backs
"Making the switch to rear-loading lockers substantially reduced the time to deliver packages, we eliminated steps, now it's just the initial scan and the packages goes right into the lockers. Rear-loading means they can move down the line much quicker. They have the software to show them which lockers are available, and it flows so much nicely. The whole operation is contained to the security of the mail room."
The Fairfield University mail center uses Shipping 360 for all their mailing, shipping and receiving operations. With the efficiency of both PitneyTrack Inbound with ParcelPoint Smart Lockers, the mail center staff is able to focus on other important mail center duties such as outbound mailing and shipping.
From the implementation of 24/7 smart lockers to photo capture and text notifications, Fairfield University is leaning into innovation and service to enhance the student experience. David Frassinelli from Fairfield University walks us through their journey—from growing pains to game-changing improvements—all grounded in a philosophy of radical hospitality, Fairfield University’s holistic approach to campus services.
Hear from Fairfield University staff
“Pitney Bowes has consistently supported us. In my 30 years here, they've always been reliable, and with a local service representative down the road, they respond quickly.”
"Being able to provide a parent with an actual image of their son/daughter looking into the screen goes a long way to dispelling questions about the delivery of the product."