and asset delivery
Simplify inbound and package handling and
delivery with flexible, smart parcel lockers that
offer safety, security and convenience.
How ParcelPoint™ Smart Lockers facilitate convenient self-service pick-up of packages and assets
Why choose Pitney Bowes Smart Lockers?
Superior quality
Flexible payment options
End-to-end service
Seamless software integration
We offer a smart locker solution designed to fit your specific volume, layout, and workflow requirements, with compartment sizes ranging from extra small to extra-extra large to accommodate packages and items of any shape or size.
Our highly durable and secure outdoor locker systems protect contents from moisture, heat, cold, and wind, ensuring packages and assets remain safe, secure, and always accessible.
Our rear-loading indoor lockers improve staff usability and streamline package loading for greater operational efficiency.
ParcelPoint Smart Lockers seamlessly integrate with PitneyTrack®, our inbound package tracking software. Together, they create a sophisticated, easy-to-use solution that provides full end-to-end visibility and confidence that every package and asset moving across your organization is delivered safely and securely.
How PitneyTrack and ParcelPoint Smart Lockers work together
A quick scan of the package barcode captures and uploads all relevant package details into a secure database, streamlining the receiving process and offering:
- Real-time, accurate status updates from the moment a parcel arrives at the mail center.
- Faster processing of packages, accelerating delivery to recipients.
- Automated, instant notifications for pickup and delivery.
- Full visibility of every parcel's location until it's successfully delivered.
Leveraging a handheld tracking device or Mobile app, you can update the status of each package on-the-go .
- Package status is synchronized with the software and updated in real-time
- Proof of delivery such as signatures and photos of delivered items is captured and stored
- Or reserve space in ParcelPoint Smart Lockers for efficient package delivery
PitneyTrack Inbound seamlessly integrates with ParcelPoint Smart lockers – offering safety, security and convenience for package delivery.
- Once a package is loaded into the locker, an automatic notification is sent to recipient.
- Recipients can pick up packages at their convenience, using a secure barcode, PIN, employee/student badge, or mobile app to open their locker.
- Once package is retrieved, the activity is tracked and recorded, ensuring full accountability for your staff.
Access reports and tracking details from anywhere in your organization. Every package activity is tracked and recorded, ensuring complete visibility into the chain of custody.
- Generate customizable reports for any time period.
- Quickly search for packages to streamline inquiry responses.
- Improve accountability with signature confirmations and photos attached to package records.
- Gain actionable insights to optimize inbound package operations.
Frequently Asked Questions
What is a smart locker?
Smart lockers are the modern solution to manage package, asset delivery and storage demands. They increase efficiencies and provide secure, contactless pick-up options for recipients at their convenience. Choose from pre-configured solutions delivered in 4 weeks or less, outdoor options, or customizable solutions to fit your specific volume, space, layout and workflow requirements - Pitney Bowes has a smart locker to fit your needs. Plus, our smart lockers seamlessly integrate with receiving software, enabling you to receive and deliver with ease.
How can smart package lockers benefit my organization?
Organizations and campuses that receive large volumes of packages clearly understand the challenges in managing package receiving and delivery. An end-to-end package locker solution from Pitney Bowes provides:
- Contactless delivery, improving the package pick-up experience for recipients
- An additional delivery/pick-up destination freeing up space in crowded mailrooms and reducing the number of lost or misplaced packages
- Increased efficiency of mail center labor resources
- Additional workflows to manage internal asset delivery or even temporary storage
- Extend mailroom hours without adding staff by offering 24/7 package pick-up
What should I look for when researching smart locker providers?
There are a number of key elements to consider. Here’s a short list:
- Choose a partner with a strong service infrastructure who can immediately respond to your service call. This is essential to ensure your organization’s mail center continues to operate with little to no interruption.
- Evaluate the build quality of the locker as well as its software integrations. In other words, confirm the software’s capability to deliver the operational efficiencies you need.
- Assess the longevity and reputation of your potential partner. You want to be certain the provider can support you for the term of your business.
What is build quality and why is it important?
Build quality refers to the quality of the structure, including materials, durability and design. It’s important because many lockers are manufactured with sub-par materials, resulting in excessive maintenance and replacement costs early-on. The quality of the hardware needs to be durable enough for constant use, plus able to withstand wear and tear over time. Look for heavy-duty materials for ultimate durability.
Can ParcelPoint Smart Lockers be utilized for something other than package delivery?
ParcelPoint Smart Lockers are designed to meet the most common parcel delivery needs can be delivered in 4 weeks or less*.
*Some locker towers may take longer, 4 week delivery is for the contiguous U.S.
How long does it take to implement a package, asset, and mail locker solution?
Our automated parcel locker systems provide analytics and data to help you make fact-based decisions regarding your operations and user experience.
What kind of data reporting does the system offer?
Yes. Our automated package lockers come equipped with emergency battery backup to ensure the locker remains fully functional. The lockers also contain a manual override, so you can always access the locker’s contents.
Do the lockers have a power back-up system during outages?
Yes. Our lockers provide an excellent platform to promote your brand or school spirit by adding your logo, team mascot or other graphic images and words to both the lockers themselves and the kiosk screens. Businesses and other organizations can also display their brand identity and publicize internal communications by using the lockers as a traffic-heavy billboard. The visual display ideas are endless.
Can we rebrand our lockers with our organization’s logo or colors?
Yes. The system provides full transparency into the pick-up lockers in use, duration of time that each package remains in a locker, as well as the empty lockers available for accepting contents.
Will my staff have visibility into the status of all the lockers?
Pitney Bowes has been in business for more than 100 years. Our innovative technology is ever evolving to provide customers with solutions that fit their needs today and easily scale for future growth. Our end-to-end ParcelPoint Smart Locker solutions combine the benefits of physical locker storage with the advantages of our receiving cloud/on-premise software. It’s a complete solution, coupled with unrivaled local service and the expertise of Pitney Bowes.
Why Pitney Bowes?
Yes. ParcelPoint Smart lockers are designed for the safe, secure and convenient delivery, distribution, exchange or return of just about any item. Together, with PitneyTrack Inbound, you can track and record the status of an item through barcodes or unique identifiers. They can also be used for safe and secure storage.
