Resolve error 04184200A9 "Invalid ink cartridge is installed in spot (2) ink slot" on the Connect+ series and SendPro P series

Learn how to resolve error 04184200A9 "Invalid ink cartridge is installed in spot (2) ink slot" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+® / SendPro™ P series displays error 0418-42-00A9 "Invalid ink cartridge is installed in spot (2) ink slot" and will not print.

Cause

There is an unrecognized ink cartridge in slot 2.

Resolution

This system is set up to print with postal ink only. Remove the ink cartridge from slot 2.

If you would like your system to print with both postal ink and slot 2 (black) ink, contact your sales representative.

UPDATED: June 14, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)