Resolve error 04184200A9 "Invalid ink cartridge is installed in spot (2) ink slot" on the Connect+ series and SendPro P series
Learn how to resolve error 04184200A9 "Invalid ink cartridge is installed in spot (2) ink slot" on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The Connect+® / SendPro™ P series displays error 0418-42-00A9 "Invalid ink cartridge is installed in spot (2) ink slot" and will not print.
Cause
There is an unrecognized ink cartridge in slot 2.
Resolution
This system is set up to print with postal ink only. Remove the ink cartridge from slot 2.
If you would like your system to print with both postal ink and slot 2 (black) ink, contact your sales representative.
If you would like your system to print with both postal ink and slot 2 (black) ink, contact your sales representative.
UPDATED: June 14, 2021
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)