SendSuite Tracking Online or PitneyTrack Inbound is unable to connect to the Signature Pad
If SendSuite Tracking Online or PitneyTrack Inbound can't connect to the Signature Pad, the Signature Pad App may not be installed, or a proxy server may be blocking the communication.
Products affected: SendSuite® Tracking Online, PitneyTrack® Inbound
Issue
When attempting to capture a signature, the message "No signature pad found" appears, or SendSuite Tracking Online or PitneyTrack Inbound cannot initialize the signature pad.
Cause
The Signature Pad App may not be installed, or a proxy server may be blocking the communication.
Resolution
If you have not yet installed the Signature Pad App, see Installing the Signature Pad App.
If you have installed the Signature Pad App, and SendSuite Tracking Online or PitneyTrack Inbound still cannot initialize the Signature Pad, a proxy server may be blocking the communication.
The SigWeb software creates a local web service, https://tablet.sigwebtablet.com:47290/SigWeb/TabletState, to which SendSuite Tracking Online or PitneyTrack Inbound connects in order to initialize and capture electronic signatures. If you are using a proxy server, you will need to configure your proxy settings to create an exception for this address, or bypass the proxy server for local addresses. For assistance in configuring your proxy settings, refer to the help section for your browser or consult with your IT department.
If you are not using a proxy server, and you have confirmed successful installation of the Signature Pad App, but SendSuite Tracking Online or PitneyTrack Inbound still cannot initialize the Signature Pad, please contact us.
If you have installed the Signature Pad App, and SendSuite Tracking Online or PitneyTrack Inbound still cannot initialize the Signature Pad, a proxy server may be blocking the communication.
The SigWeb software creates a local web service, https://tablet.sigwebtablet.com:47290/SigWeb/TabletState, to which SendSuite Tracking Online or PitneyTrack Inbound connects in order to initialize and capture electronic signatures. If you are using a proxy server, you will need to configure your proxy settings to create an exception for this address, or bypass the proxy server for local addresses. For assistance in configuring your proxy settings, refer to the help section for your browser or consult with your IT department.
If you are not using a proxy server, and you have confirmed successful installation of the Signature Pad App, but SendSuite Tracking Online or PitneyTrack Inbound still cannot initialize the Signature Pad, please contact us.
UPDATED: August 18, 2023