Recipient is not receiving email notifications for shipping labels from PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

Issue

The recipient is not receiving email notifications from the system about shipping labels, including tracking number emails and shipment delivery emails.

Cause

There are several things that may cause the emails to not be received.

Resolution

• Solution 1: Enable email notifications
• Solution 2: Make sure that the email address is correct
• Solution 3: Check Junk/Spam folder 
• Solution 4: Try a different email address
• Solution 5: Make sure that the address is not being blocked

Solution 1: Enable email notifications

Make sure that you have email notifications enabled. See:

• Setting up email notifications

Solution 2: Make sure that the email address is correct

1. Go to Settings > Address Book.
2. Find the contact that is not receiving the emails.
3. Make sure that the correct email address is saved for that contact.

Solution 3: Check Junk/Spam folder

Have the person who did not receive the emails look in their email account's Junk or Spam folder to see if the message was moved there.

Solution 4: Try a different email address

Try sending the notification to an email address at a different email provider. Some email providers may be blocking the tracking messages.

Solution 5: Make sure that the address is not being blocked

Have the person who did not receive the emails check with their IT department to make sure they are not blocking the following addresses. We recommend whitelisting them to prevent problems for other users.

• [email protected]
• [email protected]
• [email protected]