The email to reset a password was not received
Instructions on how to assist a client when they have reset their password but not received the password reset email.
IssueThe email to complete a password reset was not received.
- Check your email junk or spam folder and perform a search for the email address firstname.lastname@example.org.
- Have the email address email@example.com added to your address book and reset the password again.
- Have firstname.lastname@example.org added to their approved recipient list.
- If the email still cannot be located, please chat with us.
UPDATED: October 09, 2023