"No CAN found for your user, Please try another User" message in SendPro Online
Products affected: SendPro® Online
Issue
When signing up for SendPro Online, the message "No CAN found for your user, Please try another User" is displayed.
Cause
The username being used is not linked to your SendPro account.
Resolution
To resolve this error, you need to link your SendPro Online account to your Pitney Bowes account.
For details, see:
UPDATED: 21 June 2021
