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The email to reset the password for Your Account did not arrive

Learn how to resolve the issue when you requested an email to reset your password for the Your Account online portal but the email did not arrive.

Issue

When you requested a password reset for the Your Account online portal, the email did not reach arrive.

Resolution 

  1. Check your junk or spam folder. 
  2. Add the email address transactional@emails.pitneybowes.com to your address book and reset your password again. 
If the email still cannot be located, please chat with us. 

UPDATED: 20 May 2024