Troubleshooting downloading a copy invoice or statement

Issue

You are unable to view or download a copy of an invoice or statement from your online portal.

Resolution

Solution 1: Invoice or statement is older than 18 months 

Invoices or statements older than 18 months are not available through the online portal, please chat with for us for invoices or statements older than 18 months.

Solution 2: Your billing account is not linked to your online account

1. Select the Account Number menu to view all accounts associated with the account type you selected.
   

2. If the account number for the invoice or statement you need is not listed, learn how to Add accounts to your online profile.

3. If you still cannot download your invoice or statement, please chat with us.