We love shopping online. Our crowdsourced mystery shopping program, BOXscore, has amassed analysis on over 3,500 online brands using shopping data submitted by Pitney Bowes employees. In part one of our BOXscore deep dive, Vijay talks to two of our most prolific shoppers, Susan and Cody, to pull back the curtain on our order experience benchmarking methodology and share highlights from their own purchases, along with insights from our BOXpoll consumer data. We cover changing expectations, nonsensical shipping pricing and why updated EDDs are the heroes of supply chain disruption.
Vijay Ramachandran, VP Go-To-Market Enablement and Experience
In this episode:
Cody Callaghan, Demand Generation
Susan Mitchell, Sales