Tag: delivery

Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.

42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year. <br>The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.

09/19/23BOXpoll

Defining “fast” and “too far” above the 49th parallel north

The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.

08/02/23BOXpoll

Mirror, mirror, on the wall, who has the best order experience of them all?

Episode 15

01/20/23BOXcast

The Rorschach calendar test goes international

Retailers should avoid setting international shipping prices at checkout based solely on the cost of shipping and consider placing premiums in market where consumers value speed more highly.

5m read11/30/22BOXpoll

Density, schmensity

Episode 14 – Barriers to multicarrier ahead of peak and 2023

11/07/22BOXcast

Drumroll, please: The winners of the 2022 BOX awards

We recognize online retailers who demonstrate excellence in three pillars of the ecommerce order experience: Checkout, Tracking, and Unboxing.

5m read10/06/22BOXpoll

Don't be a hoser: What Canadians expect from online order experiences

This month on BOXpoll, we’re focusing on Canadian consumers, digging into their sentiments about ecommerce with a lightning round of delivery questions.

09/30/22BOXpoll

Retailers’ top tracking priorities

Delivery tracking is a highly mature and largely commoditized space with several dozen providers of tracking software, in addition to solutions offered by carriers themselves.

09/30/22BOXpoll

No post on Sundays

This month on BOXpoll, we wanted to get more insight into how consumers think about delivery days.

08/29/22BOXpoll

Share your ETA when you’re OTW

77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.

3m read07/21/22BOXpoll

Powered by recycled Nespresso pods

Episode 9 – The great dispersion challenges sustainability

20m read07/01/22BOXcast

Too many cooks in the kitchen?

42% of retailers give their logistics and operations leaders final authority on choosing a delivery carrier, while only 27% give operations teams the same authority for carrier rating and manifesting software.

5m read06/15/22BOXpoll

Is normal really back?

While COVID is now at the bottom of shoppers’ reasons to buy from home, more than half (56%) said their motivations for buying online have changed since the peak periods of the pandemic.

6m read06/15/22BOXpoll