Tag: delivery
Blog posts tagged with "delivery"

America’s next top shipping headache
Online retailers cite difficulty comparing carrier cost structures as their number one domestic delivery challenge.
09/19/23BOXpoll

Peering into Santa’s shopping list
42% of consumers expect higher free shipping thresholds, but 80% say they’ll buy online more or the same as last year. <br>The top categories shoppers plan to buy online for holidays are apparel, electronics, toys, media/entertainment, and beauty.
09/19/23BOXpoll

Defining “fast” and “too far” above the 49th parallel north
The average Canadian consumer typically travels less than 6 km to drop off an online return and is willing to go almost 9 km.
08/02/23BOXpoll

The Rorschach calendar test goes international
Retailers should avoid setting international shipping prices at checkout based solely on the cost of shipping and consider placing premiums in market where consumers value speed more highly.

Drumroll, please: The winners of the 2022 BOX awards
We recognize online retailers who demonstrate excellence in three pillars of the ecommerce order experience: Checkout, Tracking, and Unboxing.

Don't be a hoser: What Canadians expect from online order experiences
This month on BOXpoll, we’re focusing on Canadian consumers, digging into their sentiments about ecommerce with a lightning round of delivery questions.
09/30/22BOXpoll

Retailers’ top tracking priorities
Delivery tracking is a highly mature and largely commoditized space with several dozen providers of tracking software, in addition to solutions offered by carriers themselves.
09/30/22BOXpoll

No post on Sundays
This month on BOXpoll, we wanted to get more insight into how consumers think about delivery days.
08/29/22BOXpoll

Share your ETA when you’re OTW
77% of consumers wish more retailers offered estimated delivery time as part of tracking, but more than half notice it’s often inaccurate.


Too many cooks in the kitchen?
42% of retailers give their logistics and operations leaders final authority on choosing a delivery carrier, while only 27% give operations teams the same authority for carrier rating and manifesting software.

Is normal really back?
While COVID is now at the bottom of shoppers’ reasons to buy from home, more than half (56%) said their motivations for buying online have changed since the peak periods of the pandemic.

Let's issue refunds in Bitcoin (and other ways to lower return rates)
Episode 8 - BOXscore Deep Dive Pt. 2
06/01/22BOXcast
Podcast

Multicarrier appears to be a privilege
More than one-third (39%) of U.S. online retailers cite fear of losing volume discounts as a top obstacle to furthering their multicarrier strategies

International carts gone MIA
Expectations around cross-border delivery aren’t changing—but more international shoppers think shipping is too slow.

The 2022 definition of fast....is basically the 2021 definition of fast
Despite being anxious to get back to pre-pandemic lives, consumers are still gauging speed through a COVID lens