Equipment Service Level Agreements
Minimize costly downtime with skilled technical service expertise. Our support and services teams provide skills, expertise, insight to ensure clients stay up and running with remote, online, phone or onsite support.
Key Benefits
Global Support
Customizable service options
Proven results
Mitigate business risk
Protect your investment and maintain operational productivity.
HOW IT WORKS
Service Level Agreement (SLA) Equipment Maintenance and Support
| SLA Coverage Attributes | No SLA | Standard SLA | Performance SLA |
|---|---|---|---|
| On-Site Service Calls | Billable | Included | *Within 4 business hours of designated areas guaranteed. |
| Technical Telephone and Remote Support. 8am-8pm Eastern | Billable | Included | Included |
| Labor & Parts | Billable | Included | Included |
| Preventative Maintenance. 2 per calendar year | Billable | Included | Included |
| Replacement Print Heads Some exclusions apply | Billable | Included | Included |
| Satisfaction Guarantee Repair or replace | N/A | Included | Included |
| Guaranteed Response Time | N/A | N/A | Included |
| Performance Penalties | N/A | N/A | Included |
*Within 8 business hours for supplemental areas GUARANTEED.
*Within 4 business hours for designated areas GUARANTEED.