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How to reset a J783 or J785 wireless barcode scanner

Learn how to reset a J783 or J785 wireless barcode scanner.
Products affected: SendSuite® Tracking, SendSuite® Arrival®, J783 scanner, J785 scanner
Follow these steps to reset a J783 or J785 wireless barcode scanner:
  1. Remove the battery cover:
  • The J783 battery compartment is located on the side of the handle and the cover slides off.
  • The J785 battery compartment is located on the bottom of the handle and the cover twists off.
  1. Remove the battery from the scanner.
  2. Unplug both the power and the USB cables from the cradle.
  3. Unplug the other end of the USB cable from the computer.
  4. Unplug the other end of the power cable from the black "synapsis" box, which is approximately 2" x 4" in size and is located near the computer.
  5. Unplug the synapsis box power cable from the power outlet.
  6. Wait 60 seconds.
  7. Plug the USB cable back into the computer first, then plug the other end back into the cradle.
  8. Plug the power cable back into the black synapsis box first, then plug the other end back into the cradle.
  9. Put the battery back into the scanner.
  10. Replace the battery cover.
  11. Scan the pairing bar code located on the bottom or side of the cradle. You should hear 3 beeps.
  12. Scan a package into SendSuite® Tracking or SendSuite® Arrival®.

UPDATED: January 15, 2025