Error Code:16, how to resolve on the DM100i, DM125 and more

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Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™ and DM Infinity™

Issue

The meter displays error code 16.

Cause

This error indicates your meter is reporting an invalid postage total.

Resolution

Restart your meter and connect to the data center. Here are the steps to follow for a safe restart:
  1. Unplug the power cord
  2. Wait one to three minutes
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  4. Attempt to connect to view your postage balance
  5. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: October 05, 2020