"System Error Encountered Error Message: Memo file C:\ARRIVALW\RCV_SIG.FPT is missing or is invalid" message when packing and reindexing SendSuite Arrival

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Products affected: SendSuiteĀ® ArrivalĀ®

Issue

When opening ArrivalĀ® Setup, a message is displayed saying to pack and reindex. When performing the pack and reindex, the message "System Error Encountered Error Message: Memo file C:\ARRIVALW\RCV_SIG.FPT is missing or is invalid" is displayed.

Cause

The RCV_SIG.DBF file is damaged or corrupted.

Resolution

This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.

UPDATED: October 16, 2019