Red light flashing while in cradle on J594 and J785 handheld Tracking Assistants used with SendSuite Arrival
Products affected: SendSuite® Arrival®, TAPlus handheld Tracking Assistants J594 and J785
Issue
The red light on a J594 or J785 Tracking Assistant is flashing when it is in the cradle.
Cause
The battery is no longer charging and may need replacement.
Resolution
If the scanner’s red LED is flashing, this indicates a battery charging problem.
To remove and reinsert the battery:
To remove and reinsert the battery:
- Insert a coin or flathead screwdriver into the slot at the base of the scanner and turn counterclockwise to release the latch.
- Lift the latch.
- Turn the scanner upright and slide the battery out.
- Reinsert the battery and close the latch.
UPDATED: October 16, 2019
