SendSuite Tracking Online is unable to connect to the Signature Pad

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Products affected: SendSuite® Tracking Online

Issue

When attempting to capture a signature, the message "No signature pad found" appears, or SendSuite Tracking Online cannot initialize the signature pad.

Cause

The Signature Pad App may not be installed, or a proxy server may be blocking the communication.

Resolution

If you have not yet installed the Signature Pad App, see Installing the Signature Pad App for SendSuite Tracking Online .

If you have installed the Signature Pad App, and SendSuite® Tracking Online still cannot initialize the Signature Pad, a proxy server may be blocking the communication.

The SigWeb software creates a local web service, https://tablet.sigwebtablet.com:47290/SigWeb/TabletState, to which SendSuite Tracking Online connects in order to initialize and capture electronic signatures. If you are using a proxy server, you will need to configure your proxy settings to create an exception for this address, or bypass the proxy server for local addresses. For assistance in configuring your proxy settings, refer to the help section for your browser or consult with your IT department.

If you are not using a proxy server, and you have confirmed successful installation of the Signature Pad App, but SendSuite Tracking Online still cannot initialize the Signature Pad, contact Pitney Bowes Support via the help menu in SendSuite Tracking Online.

UPDATED: June 17, 2021