Error codes 1825, 1813, 1814, 1816, 1815, 200D, 23, DE00, 1811, and 1829 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

The device gives one of the following error codes or system messages. It will not connect to the Pitney Bowes Data Center:

Error codes on the screen: 1825, 1813, 1814, 1816, 1815, 200D, 23, DE00, 1811, and 1829.

Messages:

  • Error Unable To Resolve Host.
  • Unable To Resolve api.pitneybowes.com
  • Failed to Update Please Contact Pitney Bowes.
  • PB Commerce Cloud Not Found.
  • Unable to complete refill - MessageID: PerformAuditRsp - Status: Not Connected to Internet.
  • Sync your data.
  • The data center sent back a PVD error record when the UIC was expecting a PVD response.
  • The Data Center has found an exception and returned the GenRsp message. At this point the PBP task is in control of the dialog.

Cause

The device is not connecting to the server, or there may be an issue with your postage account. 

Resolution

  1. Tap Sync Transaction Data or Sync USPS Transaction Data.
  2. You may be able to clear the error by simply restarting your device. Here are the steps to follow for a safe restart:
    1. Unplug the power cord.
    2. Wait for the display to turn off.
    3. Wait 30 seconds.
    4. Plug the power cord directly back into a wall outlet. Check that the wall outlet is functioning correctly.
  3. Quickly tap the power button.
  4. If the connection still does not work, follow the connection troubleshooting steps for your connection method:
    • If you have a network cable that runs from the back of your device to a wall jack, switch, or router, your device connects via a wired connection. See Wired network connection issues.
    • If there is no network cable, your device connects via a wireless (Wi-Fi) connection. See Wireless connection issues.
  5. There may be an issue with your postage account. If you believe this is the case, please contact us.

If you need further assistance, please contact us.

Related topics

UPDATED: June 08, 2022

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