Updating your SendPro Tablet

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Products affected: SendPro® Tablet

Note: If you're viewing this on your SendPro Tablet, you can use the email button to send yourself a link to these instructions so that you can view them on another device.

Your SendPro Tablet requires a Samsung software update by Friday, August 6. If you do not install the update by that date, you will no longer be able to use your tablet.

Before you begin

  • Make sure that the tablet is connected to a reliable internet connection with good speed
  • Make sure that the tablet is plugged in and the battery is charged to at least 50%.

Installing the update

  1. On the SendPro Tablet Home screen, tap the Preferences icon, then select Settings.
    SendPro Tablet Preferences menu Settings
  2. Tap Device Settings.
    SendPro Tablet update - select Device Settings
  3. Scroll down and tap About tablet.
    SendPro Tablet About tablet
  4. Tap Software information.
    SendPro Tablet Software information
  5. Tap Knox Configure.
    SendPro Tablet Knox Configure
  6. Tap Apply latest profile.
    SendPro Tablet Apply latest profile
  7. If you see this prompt, tap Update.
    SendPro Tablet update - select Update
  8. Tap Next.
    SendPro Tablet update - select Next
  9. Select I agree to all, then tap Agree.
    SendPro Tablet update - I agree
  10. Wait while the update is installed. You will see several different screens and messages. When the update is complete, you will be returned to the SendPro Tablet Home screen.
    SendPro Tablet Home screen

If you do not see Knox Configure

If you do not see the Knox Configure option shown in step 5 above, follow these instructions instead.

  1. Tap the tablet's home button to return to the Home screen.
    SendPro Tablet update - tap home button
  2. On the SendPro Tablet Home screen, tap the Preferences icon, then select Settings.
    SendPro Tablet Preferences menu Settings
  3. Tap Device Settings.
    SendPro Tablet update - select Device Settings
  4. Tap Apps.
    SendPro Tablet update - tap Apps
  5. In the apps list, scroll down and tap on SendPro Tablet.
    SendPro Tablet update - select SendPro Tablet
  6. Scroll to the bottom and tap Home screen.
    SendPro Tablet update - tap Home screen
  7. Tap Samsung Experience Home.
    SendPro Tablet update - tap Samsung Experience Home
  8. Tap the tablet's home button.
    SendPro Tablet update - tap home button
  9. From the home screen, swipe up to see all of the tablet's apps.
    SendPro Tablet update - Samsung home screen
  10. Tap Chrome. If you don't see Chrome, you may need to tap Google first, then Chrome. If you can't find it, type Chrome in the search box at the top.
    SendPro Tablet update - tap Chrome
  11. In the Chrome, tap in the address box, type https://configure.samsungknox.com, and tap Go.
    SendPro Tablet update - go to update site
  12. Tap First-Time Enrollment.
    SendPro Tablet update - First-Time Enrollment
  13. If you see this prompt, tap Update.
    SendPro Tablet update - select Update
  14. Tap Next.
    SendPro Tablet update - select Next
  15. Select I agree to all, then tap Agree.
    SendPro Tablet update - I agree
  16. Wait while the update is installed. You will see several different screens and messages. When the update is complete, you will be returned to the SendPro Tablet Home screen.
    SendPro Tablet Home screen

UPDATED: July 01, 2021