Confirming where a payment was applied

Use Your Account to locate your ACH or check payment and confirm it was applied correctly. If the payment does not appear online, create a case so we can investigate.

Before you begin

Before investigating a payment, confirm the following:

1. Verify the payment was debited
   • Confirm that the payment has been withdrawn from your bank account or charged to your credit card.
2. Allow time for processing as payments may take time to appear on your account.
   • Standard mailed check: up to 10 business days
   • Express mailed check: up to 3 business days
   • ACH or wire transfer: up to 3 business days

Important: If the payment has not been debited or sufficient processing time has not passed, Pitney Bowes may not have received the payment yet.

Confirming where a payment was applied

1. Sign into Your Account.
2. If prompted, select Your Account.
3. Select Payment History.

For Reserve Account or USPS Trust accounts (Prepaid accounts)

1. From the left navigation menu, select Account Activity.
2. Review your recent transactions to locate the payment.

Need help locating a payment?

Create a case if:

• The payment does not appear online.
• The payment was applied to the wrong account.
• The payment was applied to the wrong invoice.

Include the following information in your case:

• Payment method
• Payment amount
• Date the payment was made
• Date the payment was debited
• Address or bank details where the payment was sent
• Check number (if applicable)
• Trace number (if applicable)

Providing these details will help us investigate your payment more quickly.