Changing the status of an order in ShipAccel

If needed, you can change the status of an order.

1. If you're not already on the Orders screen, go to the Shipping menu and select Ship Orders.
2. Check the boxes next to the order(s) you wish to change the status of. You can also use Shift + click to select a range of orders at once.
3. Select Update Status from the Actions menu.
4. Select the status you wish to assign.
   • If you change the status from Fulfilled to Unfulfilled, you will void the shipping label. Select Next, check the box to agree to the terms, then select Void Label.
5. (Optional) Select a Reason and add a Note.
6. Select Save.
7. If you are changing the Status to Fulfilled:
   1. If you want to mark the orders as fulfilled in your ecommerce store, select Update marketplace.
   2. For each order, enter the Tracking Number and select the Carrier.
   3. Select Save.
      Important: Once you save, these changes cannot be undone.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.