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Device status on My Devices page does not match DeviceHub application in ShipAccel

If the status of one or more devices on the My Devices page in ShipAccel does not match the status shown in the DeviceHub application, the device status has become of out sync.

Products affected: ShipAccel

Issue

The status of one or more devices on the My Devices page in ShipAccel does not match the status shown in the DeviceHub application.

Cause

The device status has become of out sync.

Resolution

  1. Open DeviceHub.
  2. On the Devices tab, click on Sync next to each device that is out of sync.
    Sync icon
  3. Go back to the My Devices page in ShipAccel and click Refresh.
    Refresh on My Devices page

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UPDATED: March 11, 2026