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Device status on My Devices page does not match DeviceHub application in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

If the status of one or more devices on the My Devices page in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise does not match the status shown in the DeviceHub application, the device status has become of out sync.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

Issue

The status of one or more devices on the My Devices page in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise does not match the status shown in the DeviceHub application.

Cause

The device status has become of out sync.

Resolution

  1. Open DeviceHub.
  2. On the Devices tab, click on Sync next to each device that is out of sync.
    Sync icon
  3. Go back to the My Devices page in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise and click Refresh.
    Refresh on My Devices page

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: March 11, 2026