Request Refund button missing from label history in the ParcelPoint Self-Service Sending Kiosk

There are several reasons that the Request Refund button may not be available for a USPS label.

Issue

On the Shipments tab in your History, the Request Refund button is missing for a USPS label.

Cause

There are several reasons that the Request Refund button may not be available for a USPS shipping label:

• The transaction is more than 30 days old (from the original print date).
• The shipping label has been scanned by USPS.
• The label status shows in-transit or delivered.
• The label was a USPS Priority Mail Express label.
• The label was a USPS First-Class Large Envelope.
• A refund has already been requested.

Resolution

• Verify that the transaction is not more than 30 days old. Shipping labels lose their refund eligibility after 30 days from the print date.
• Verify that the label status does not show in-transit or delivered. Only unused USPS shipping labels can be refunded. If your label is unused but has an in-transit or delivered status, contact us.
• USPS Priority Mail Express money-back guarantee claims cannot be requested through ParcelPoint Self-Service Sending Kiosk. To open a claim, visit the USPS Refunds page.
• USPS First-Class Large Envelopes have a different refund process. To request a refund, see USPS First-Class Large Envelope Refunds.
• Verify that a refund has not already been requested. To track the status of label refunds, see Checking label refund status.

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