Manage paperless billing and billing notifications

Manage how you receive invoices and statements for your Pitney Bowes accounts through Your Account. When paperless billing is enabled, you’ll receive an email notification each time a new invoice or statement is available online.

Important: A $5 paper statement fee applies to accounts receiving paper statements.

Turn on paperless billing

1. Sign in to the Pitney Bowes Your Account online portal.

2. Select Your Account.
3. Select Billing, Paperless Billing.
4. Choose one of the following:
   • Go Paperless for All to update all accounts
   • Go Paperless to update individual accounts separately

Turn off paperless billing

1. Sign in to the Pitney Bowes Your Account online portal.

2. Select Your Account.
3. Select Billing, Paperless Billing.
4. Select Edit Settings for the account you want to update.
5. Select Turn off Paperless to resume receiving paper bills.

Important: Turning off paperless billing will result in a $5 paper statement fee.

Manage billing email notifications

When billing notifications are enabled, an email is sent whenever a new invoice or statement is available online.

1. Sign in to the Pitney Bowes Your Account online portal.

2. Select Your Account.
3. Select Your Account, Email Notifications.
4. The page will open to the Billing Notifications tab.
5. Use the sliders to turn notifications On or Off for each account as needed.

Important: If an account is enrolled in Paperless Billing, billing notifications must remain enabled for at least one registered email address.

Tips

• Use the Edit Settings section to see who last updated the paperless billing preferences.
• Billing notifications can be managed separately for each account.

Frequently Asked Questions

1. Will I still receive invoices if Paperless Billing is enabled?
   • Yes. You’ll receive email notifications when invoices and statements are available online.
2. Can I manage settings for individual accounts?
   • Yes. Both paperless billing and billing notifications can be managed separately for each account.
3. Can I turn off all billing notifications?
   • No. If Paperless Billing is enabled, at least one email notification must remain active.
4. Where can I update my billing preferences?
   • You can manage billing preferences in Your Account under:
     • Billing > Paperless Billing
     • Your Account > Email Notifications