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Internet Connection Troubleshooting

If you connect to the Pitney Bowes Data Center through a local area network (or LAN), your computer, or Wireless (Wi-Fi), issues with internet connectivity can have many causes. Most problems involve either the internet connection, software application configuration, or the mailing system itself. Occasionally, a connection to the Pitney Bowes Data Center might be lost or interrupted during a rate change due to heavy traffic.

For FAQs, view Troubleshooting connection error codes and system messages.

 Check these references for settings specific to your mailing system and connection method:

USB Ethernet Connectivity Kit:
DM Series mailing systems configured with USB Ethernet Connectivity Kit connect to the Data Center using a wired LAN. If a connection attempt fails immediately but you can access a website such as pitneybowes.com/us, it is likely that you have a firewall problem.

LAN Adaptor Technical Specifications:
Review the guide for your DM Series meter:

SmartLink™ Device - Wired & Wi-Fi: 

Communication Device Specifications - mailstation™ series:
Refer to the guide: Communication Device Installation.

Connect+® Series/SendPro™ P Series:
Refer to the guide: Networking Technical Specification for Connect+/SendPro P Series.

Wi-Fi Instructions & Troubleshooting - DM Series & SendPro 300:
Refer to the guide: DM Series Wi-Fi Connection Device Quick Install.

Check your PC Meter Connect™ Configuration:

  1. Be sure the latest version of PC Meter Connect is installed on your computer, and that it is connected to your mailing system.
  2. Apply Internet Settings from within the PC Meter Connect application: Right-click the PC Meter Connect icon in the system tray (located in bottom right corner of the screen), and select Internet Settings from the menu: 
    • Select Non-Chunked as the HTTP Transfer Encoding Method 
    • Select HTTP or HTTPS as the Protocol. If option is greyed out, select Passive FTP Mode as the Protocol. 

 

 

 

Check Your Internet Connection and Firewall Configuration

  1. Check to make sure you have an internet connection. Go to pitneybowes.com from your computer. If the website displays, the internet connection is working.
  2. Run this test to determine if the problem is caused by security filters/firewall settings on your network:
  1. Shift your troubleshooting focus to the equipment and software. If you see a specific message instead of a line of zeros, it is highly likely that the problem is a web filtering or firewall issue. This can be resolved by adding the Pitney Bowes servers to your exceptions/whitelist.

 Contact your network administrator to apply these changes. As changes to IP Addresses are likely to be ongoing, Pitney Bowes strongly recommends that the firewall references specific URLs rather than IP Addresses.

These URLs must be accessible without any obstructions:

 

Using USB Ethernet LAN Adapter:

  • Distributor: http://distservp1.pb.com, https://distservp1.pb.com
  • Comet Server: http://cometservp1.pb.com (US), https://cometservp1.pb.com (US), http://cometservd1.pb.com, https://cometservd1.pb.com
  • DLA: http://pbdlsp1.pb.com, https://pbdlsp1.pb.com
  • FTP: ftp://dlsdlp1a.pb.com, ftp://dlsdlp1b.pb.com, ftp://dlsdlp1z.pb.com, ftp://dlsdlp1.pb.com
  • Gdspdl: https://pbgdspdlp1.pb.com, https://pbgdspdlp1a.pb.com, https://pbgdspdlp1b.pb.com
  • Acct Upld: https://acctservp1.pb.com

Using the Communication Device:

  • Distributor: http://distservp1.pb.com
  • Comet Server: http://cometservp1.pb.com (US), https://cometservp1.pb.com
  • DLA App.: http://pbdlsp1.pb.com, https://pbdlsp1.pb.com
  • DLA File Downloads: https://dlsdlp1T.pb.com, https://dlsdlp1z.pb.com, https://dlsdlp1.pb.com, https://dlsdlp1b.pb.com
  • Hosted Web Server: https://pbwebconnect.pb.com
  • Amazon App.: https://s3.amazonaws.com

 

Using PC Meter Connect Desktop Application:

  • Distributor: http://distservp1.pb.com, https://distservp1.pb.com
  • Comet Server: http://cometservp1.pb.com (US), https://cometservp1.pb.com (US), http://cometservd1.pb.com (Canada), https://cometservd1.pb.com (Canada)
  • DLA: http://pbdlsp1.pb.com, https://pbdlsp1.pb.com
  • FTP: ftp://dlsdlp1a.pb.com, ftp://dlsdlp1b.pb.com, ftp://dlsdlp1z.pb.com, ftp://dlsdlp1.pb.com
  • Acct Upld: https://acctservp1.pb.com

IP Addresses:

If IP Addresses must be used, Pitney Bowes recommends that the firewall be set to allow the full blocks of Pitney Bowes IP Addresses:

  • 152.144.128.0 to 152.144.128.255
  • 172.28.106.0 to 172.28.107.255
  • 172.31.224.0 to 172.31.224.255
  • 199.231.32.0 to 199.231.47.255
  • 209.85.128.0 to 209.85.255.255

 

IP Addresses added 03/2012:

  • 199.231.32.31 199.231.34.46 Notes: Distributor, HTTPS on Port 80
  • 199.231.32.36 199.231.34.36 Notes: Comet Server, HTTPS on Port 80
  • 199.231.32.39 199.231.34.33 Notes: Comet Server, HTTPS on Port 80
  • 199.231.32.30 199.231.34.38 Notes: DLA and Upload Services, HTTPS on Port 80
  • 199.231.32.28 199.231.34.39 Notes: DLA, FTP through Ports 20 and 21
  • 199.231.32.22 199.231.34.34 Notes: Accounting, HTTPS on Port 443

NOTE: There is no plan to remove any IP addresses at this time.

UPDATED: April 13, 2021