DM400C™, DM450C™, DM475™ Meter Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Top Articles
The "Urgent - Battery Low" message occurs when the meter's internal battery is near the end of its life.
Learn how to resolve poor print quality or no printing on the DM300C, DM400C, DM450C and DM475.
Ensure that your mailing material meets specifications and check your meter to remove dust and debris to resolve jamming issues.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Learn how to install your DM300C, DM400C and DM450C.
To print postage on your mailpieces, you must transfer postage funds from your Pitney Bowes account to your meter.
When your ink supply is low or exhausted, your device displays either a "Low Ink" warning or "Ink Out" warning. You need to replace the ink cartridge when you see one of these warnings.
Learn how to send E-Certified Mail on the DM300C, DM400C, DM450C and DM475.
Installation, Setting Up & Drivers
Learn how to install your DM300C, DM400C and DM450C.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Learn how to install the DM series WiFi Connection Device on the DM475.
Learn how to install the DM series WiFi Connection Device on the DM125, DM225, DM300C, DM400C, DM450C, DM Infinity and SendPro 300.
You can set up a wired connection using a USB Ethernet network adapter by physically connecting the USB adapter and then defining how to get the IP address (static or dynamic).
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Network & Connectivity
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
The "Meter Not Detected" message occurs when the PC Meter Connect software and your computer do not communicate on the mailstation, mailstation2, DM100i, DM125, DM200L and DM225. DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
Learn how to troubleshoot a wired connection on the DM475.
Learn how to resolve PC Meter Connect connection issues.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Learn how to install the DM series WiFi Connection Device on the DM475.
Learn how to install the DM series WiFi Connection Device on the DM125, DM225, DM300C, DM400C, DM450C, DM Infinity and SendPro 300.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Restart the SmartLink device and meter, check the physical connections and network settings to resolve USB Ethernet wired connections on the DM300C, DM400C and DM450C.
You can set up a wired connection using a USB Ethernet network adapter by physically connecting the USB adapter and then defining how to get the IP address (static or dynamic).
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Dial-up connections are no longer available as of October 1, 2022.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Answer a few questions to be guided to the correct solution for your specific device's connection problem.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Learn how to install a wired network connection on the DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Features & Settings
Learn how to use international rates on the DM300C, DM400C, DM450C, and DM475.
You can print postage with a date in the future. For example, you can print tomorrow's date if you missed today's mail pickup.
You must manually type in presort and USPS Marketing Mail (bulk mail) on the DM300C, DM400C, and DM450C, as the software for these meters does not contain presort and USPS Marketing Mail prices.
Add a postal inscription or class for your mail on the DM300C, DM400C, DM450C and DM475.
Learn how to resolve the message "Invalid preset" on the DM300C, DM400C, DM450C or DM475.
Custom Presets allow you to save postage settings on the DM300C, DM400C, DM450C and DM475 so that they can be used as a template for printing postage in the future.
Learn how to set or change a normal preset on the DM300C, DM400C, DM450C and DM475.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your on the DM300C-DM475.
Learn how to install the DM series WiFi Connection Device on the DM475.
Learn how to install a wired network connection on the DM475.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Printing
Learn how to replace the waste pad (ink pad) on the DM125, DM225, DM300C, DM400C, DM450 and DM475.
When your ink supply is low or exhausted, your device displays either a "Low Ink" warning or "Ink Out" warning. You need to replace the ink cartridge when you see one of these warnings.
"Waste Tank Full", "Ink Tank Full", or similar messages indicate that your ink system has reached capacity and the ink waste pad must be replaced.
Learn how to use the AutoInk program to save money on your ink purchases.
Mailing & Shipping
Learn how to send E-Certified Mail on the DM300C, DM400C, DM450C and DM475.
Learn how to use electronic return receipt (ERR) with a reference number on the DM300C, DM400C, DM450C, DM475 and SendPro 300.
You can add Certified Mail to First-Class Mail and Priority Mail on the DM300C, DM400C, DM450C and DM475. Retain the tracking number so that you can track the mail.
You must manually type in presort and USPS Marketing Mail (bulk mail) on the DM300C, DM400C, and DM450C, as the software for these meters does not contain presort and USPS Marketing Mail prices.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the DM300C-DM475.
Learn how to enter a postage amount on the DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your on the DM300C-DM475.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the DM300C-DM475.
Network & Connectivity
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
The "Meter Not Detected" message occurs when the PC Meter Connect software and your computer do not communicate on the mailstation, mailstation2, DM100i, DM125, DM200L and DM225. DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
Learn how to troubleshoot a wired connection on the DM475.
Learn how to resolve PC Meter Connect connection issues.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Learn how to install the DM series WiFi Connection Device on the DM475.
Learn how to install the DM series WiFi Connection Device on the DM125, DM225, DM300C, DM400C, DM450C, DM Infinity and SendPro 300.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Restart the SmartLink device and meter, check the physical connections and network settings to resolve USB Ethernet wired connections on the DM300C, DM400C and DM450C.
You can set up a wired connection using a USB Ethernet network adapter by physically connecting the USB adapter and then defining how to get the IP address (static or dynamic).
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Dial-up connections are no longer available as of October 1, 2022.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Answer a few questions to be guided to the correct solution for your specific device's connection problem.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Learn how to install a wired network connection on the DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Printing
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
You can print a test pattern when print quality is poor to see if the printhead is functioning properly.
Learn how to resolve poor print quality or no printing on the DM300C, DM400C, DM450C and DM475.
Learn how to resolve Printer Fault 2442 or 2443 on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and SendPro 300.
Restart your meter and clean your print head to resolve error codes related to the printing system issues on the DM100i, DM125 DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to print the funds report on the DM300C, DM400C, DM450C and DM475.
The meter stamp contains required elements that identify the mailer and the type of mail. Optional elements include postal class inscriptions and advertising graphics and logos.
Learn how to replace the waste pad (ink pad) on the DM125, DM225, DM300C, DM400C, DM450 and DM475.
When your ink supply is low or exhausted, your device displays either a "Low Ink" warning or "Ink Out" warning. You need to replace the ink cartridge when you see one of these warnings.
"Waste Tank Full", "Ink Tank Full", or similar messages indicate that your ink system has reached capacity and the ink waste pad must be replaced.
Learn how to use the AutoInk program to save money on your ink purchases.
Errors & Troubleshooting
Learn how to resolve being unable to exit manual weight mode and the price being stuck on 0.00 on a DM300c, DM400c, DM450c or DM475.
Learn how to resolve poor print quality or no printing on the DM300C, DM400C, DM450C and DM475.
"Waste Tank Full", "Ink Tank Full", or similar messages indicate that your ink system has reached capacity and the ink waste pad must be replaced.
Learn how to resolve a "Data Upload Required" message on the DM300C, DM400C, DM450C, or DM475.
Learn how to resolve software-related error codes on the DM300C, DM400C, DM450C and DM475.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Learn how to resolve the message "Invalid preset" on the DM300C, DM400C, DM450C or DM475.
The "Meter Not Detected" message occurs when the PC Meter Connect software and your computer do not communicate on the mailstation, mailstation2, DM100i, DM125, DM200L and DM225. DM300C, DM400C and DM475.
Learn how to resolve the "Clear Print Transport" message on the DM300C.
The "Urgent - Battery Low" message occurs when the meter's internal battery is near the end of its life.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
When you see the "Inspection Due" or "Inspection Required" message, you must clear the message so that you can run mail. USPS regulations require that your meter be inspected periodically.
Check the software on an attached computer or restart your meter to resolve the "Meter is Being Controlled Remotely" message.
Try another connection method, Restart the meter, check the physical connections and network settings to resolve WiFi connection issues on the DM125, DM225, DM300C, DM400C, DM450C, DM475 and DM Infinity.
Learn how to troubleshoot a wired connection on the DM475.
Learn how to resolve PC Meter Connect connection issues.
Learn how to resolve connection errors and messages on the DM300C, DM400C, DM450C, and DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Restart the SmartLink device and meter, check the physical connections and network settings to resolve USB Ethernet wired connections on the DM300C, DM400C and DM450C.
Dial-up connections are no longer available as of October 1, 2022.
Learn how to resolve Printer Fault 2442 or 2443 on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and SendPro 300.
Ensure that your mailing material meets specifications and check your meter to remove dust and debris to resolve jamming issues.
Maintenance
Learn how to replace the waste pad (ink pad) on the DM125, DM225, DM300C, DM400C, DM450 and DM475.
Poor print quality after you installed a new ink cartridge or cleaned the printhead is a sign that you need to replace the printhead.
Learn how to clean the printer nozzle on the DM300C, DM400C, DM450C and DM475.
Learn how to update your meter's software and USPS rates for the DM300C, DM400C, DM450C and DM475.
Refilling Postage
Learn how to check your postage account balance on the DM300C, DM400C, DM450C, and DM475.
To print postage on your mailpieces, you must transfer postage funds from your Pitney Bowes account to your meter.
Add a postal inscription or class for your mail on the DM300C, DM400C, DM450C and DM475.
Use the Contact Us options to resolve error code 11 or 16 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, DM Infinity and SendPro 300.
Learn how to resolve error code R0052 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and SendPro 300.
If you need to return your meter you must first transfer all the funds in the meter to either your Pitney Bowes account or to the credit card used to purchase those funds.
Rate Change
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to resolve software-related error codes on the DM300C, DM400C, DM450C and DM475.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the DM300C-DM475.
To get the latest USPS rates, perform a rate update to ensure that you print accurate postage. Follow these steps to update and then confirm your USPS rates on the DM300C, DM400C, DM450C and DM475.
Learn how to update your meter's software and USPS rates for the DM300C, DM400C, DM450C and DM475.
Custom Presets allow you to save postage settings on the DM300C, DM400C, DM450C and DM475 so that they can be used as a template for printing postage in the future.
Learn how to set or change a normal preset on the DM300C, DM400C, DM450C and DM475.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your on the DM300C-DM475.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the DM300C-DM475.
Reporting, History & Accounting
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to print the funds report on the DM300C, DM400C, DM450C and DM475.
Product Orders & Returns
If you need to return your meter you must first transfer all the funds in the meter to either your Pitney Bowes account or to the credit card used to purchase those funds.
Documents and Software
Downloading and installing PC Meter Connect version 05.00.0081
Updating to PC Meter Connect version 05.00.0081
DM300-DM475 Ink Tray Replacement Instructions
DM300c, DM400c, DM450c, DM475 Operator Guide
DM300c, DM400c, DM475 Budget Manager Operator Guide
DM300c-DM475 Print Head Replacement Instructions
PC Meter Connect Knowledge Article
SendPro C, SendPro+, SendPro C Auto, DM125-DM475 Barcode Scanner Kit Installation Instructions
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview