DM400C™, DM450C™, DM475™ Meter Support
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Top Articles
Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Product Orders & Returns
Top Articles
The "Urgent - Battery Low" message occurs when the meter's internal battery is near the end of its life.
Learn how to resolve poor print quality or no printing on the DM300C, DM400C, DM450C and DM475.
Ensure that your mailing material meets specifications and check your meter to remove dust and debris to resolve jamming issues.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
To print postage on your mailpieces, you must transfer postage funds from your Pitney Bowes account to your meter.
Learn how to send E-Certified Mail on the DM300C, DM400C, DM450C and DM475.
Installation, Setting Up & Drivers
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Network & Connectivity
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Restart the SmartLink device and meter, check the physical connections and network settings to resolve USB Ethernet wired connections on the DM300C, DM400C and DM450C.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Features & Settings
Learn how to set or change the current lock code on a DM300C, DM400C, DM450C, and DM475.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your on the DM300C-DM475.
Learn how to set or change a normal preset on the DM300C, DM400C, DM450C and DM475.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Printing
"Waste Tank Full", "Ink Tank Full", or similar messages indicate that your ink system has reached capacity and the ink waste pad must be replaced.
Learn how to resolve an ink leak on a Pitney Bowes postage meter.
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to resolve error code 2494 on the DM100i, DM200L, DM125, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to print the funds report on the DM300C, DM400C, DM450C and DM475.
Mailing & Shipping
Learn how to send E-Certified Mail on the DM300C, DM400C, DM450C and DM475.
You can add Certified Mail to First-Class Mail and Priority Mail on the DM300C, DM400C, DM450C and DM475. Retain the tracking number so that you can track the mail.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the DM300C-DM475.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your on the DM300C-DM475.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the DM300C-DM475.
Network & Connectivity
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
You can use the SmartLink Cellular device with mailstation, mailstation2, DM100i, DM125, DM200L, DM300, DM400 or DM475.
Restart the SmartLink device and meter, check the physical connections and network settings to resolve USB Ethernet wired connections on the DM300C, DM400C and DM450C.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Use these network requirements to prepare your IT and local network environment for connecting your mailstation, mailstation2, DM100i-DM200i, DM125 and DM225, DM300c-DM475 and DM Infinity.
Use a SmartLink device to connect your meter to the Pitney Bowes Data Center with a wireless (WiFi) connection. These instructions are for first-time users who have never installed a SmartLink device on the mailstation, mailstation2, DM125, DM300C, DM400C, or DM475.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Printing
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to resolve error code 2494 on the DM100i, DM200L, DM125, DM225, DM300C, DM400C, DM450C and DM475.
Learn how to print the funds report on the DM300C, DM400C, DM450C and DM475.
"Waste Tank Full", "Ink Tank Full", or similar messages indicate that your ink system has reached capacity and the ink waste pad must be replaced.
Learn how to resolve an ink leak on a Pitney Bowes postage meter.
Errors & Troubleshooting
"Waste Tank Full", "Ink Tank Full", or similar messages indicate that your ink system has reached capacity and the ink waste pad must be replaced.
Learn how to resolve software-related error codes on the DM300C, DM400C, DM450C and DM475.
Error 16 displays when your meter reports an invalid postage total. Restart and then connect your meter to resolve this error on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and DM Infinity.
Error 7 occurs when your meter does not refill. Restart your meter to resolve this issue.
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Connect your meter to resolve a "Connection Due" or "Connection Required" or "Connection Required by Post" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
When you see the "Inspection Due" or "Inspection Required" message, you must clear the message so that you can run mail. USPS regulations require that your meter be inspected periodically.
Learn how to resolve an ink leak on a Pitney Bowes postage meter.
Restart the SmartLink device and meter, check the physical connections and network settings to resolve USB Ethernet wired connections on the DM300C, DM400C and DM450C.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wireless (WiFi) connections on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
Maintenance
Follow the instructions to remove paper stuck in a 1E05, 1E08, 1E20, 1E30, 1E31, or J624 report printer and clear the paper jam.
Learn how to update your meter's software and USPS rates for the DM300C, DM400C, DM450C and DM475.
Refilling Postage
Use the Contact Us options to resolve error code 11 or 16 on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and DM Infinity.
Error 16 displays when your meter reports an invalid postage total. Restart and then connect your meter to resolve this error on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and DM Infinity.
Refill the meter for a lower amount, or add funds to your postage account, to resolve error code 82 on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475 and DM Infinity.
Error 7 occurs when your meter does not refill. Restart your meter to resolve this issue.
Learn how to update the postage by phone account on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C and DM475.
To print postage on your mailpieces, you must transfer postage funds from your Pitney Bowes account to your meter.
If you need to return your meter you must first transfer all the funds in the meter to either your Pitney Bowes account or to the credit card used to purchase those funds.
Learn how to resolve an overfilled mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, DM Infinity, Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000, or SendPro P3000.
Rate Change
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to resolve software-related error codes on the DM300C, DM400C, DM450C and DM475.
The new USPS Ground Advantage™ new service combines the services formerly known as USPS Retail Ground®, First-Class Package®, and Parcel Select Ground® on the DM300C-DM475.
To get the latest USPS rates, perform a rate update to ensure that you print accurate postage. Follow these steps to update and then confirm your USPS rates on the DM300C, DM400C, DM450C and DM475.
If you have a preset for USPS Retail Ground, First-Class Package, or Parcel Select Ground, you must delete the old present and create a new preset to use the inscription for USPS Ground Advantage on your on the DM300C-DM475.
Learn how to update your meter's software and USPS rates for the DM300C, DM400C, DM450C and DM475.
You can use USPS Ground Advantage™ service to send packages up to 70 lbs in 2-5 business days on the DM300C-DM475.
Custom Presets allow you to save postage settings on the DM300C, DM400C, DM450C and DM475 so that they can be used as a template for printing postage in the future.
Reporting, History & Accounting
After you update your meter's rates by downloading rates or ZIP/Zone data to the meter, print a Rates Summary Report to confirm that your update was successful.
Learn how to print the funds report on the DM300C, DM400C, DM450C and DM475.
Product Orders & Returns
If you need to return your meter you must first transfer all the funds in the meter to either your Pitney Bowes account or to the credit card used to purchase those funds.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview