DM400C™, DM450C™, DM475™ Meter Support
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Top Articles
Install & Setup
Fixing & Maintenance
Postage
Product Orders & Returns
Top Articles
The "Urgent - Battery Low" message occurs when the meter's internal battery is near the end of its life.
Learn how to resolve poor print quality or no printing on the DM300C, DM400C, DM450C and DM475.
Ensure that your mailing material meets specifications and check your meter to remove dust and debris to resolve jamming issues.
Effective June 30, 2024, the USPS® is decertifying all postage meters that use IBI technology and adopting a new IMI standard for postage evidencing systems. All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts.
Installation, Setting Up & Drivers
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Network & Connectivity
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Network & Connectivity
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Errors & Troubleshooting
Learn how to resolve PC Meter Connect connection issues.
Check your settings, your network configurations, and your PC Meter Connect version to resolve the "Internet not detected" message on the mailstation, mailstation2, DM100i, DM125, DM200L, DM225, DM300C, DM400C and DM475.
Maintenance
Learn how to update your meter's software and USPS rates for the DM300C, DM400C, DM450C and DM475.
Refilling Postage
Please chat with us to resolve error code 11 or 16 on the DM Infinity.
If you need to return your meter you must first transfer all the funds in the meter to either your Pitney Bowes account or to the credit card used to purchase those funds.
Rate Change
To get the latest USPS rates, perform a rate update to ensure that you print accurate postage. Follow these steps to update and then confirm your USPS rates on the DM300C, DM400C, DM450C and DM475.
Learn how to update your meter's software and USPS rates for the DM300C, DM400C, DM450C and DM475.
Product Orders & Returns
If you need to return your meter you must first transfer all the funds in the meter to either your Pitney Bowes account or to the credit card used to purchase those funds.
Documents and Software
For information on service offerings and level of support, download the
Pitney Bowes Technical Support Overview