Executive Summary
The Legal Aid Society of New York City handles thousands of critical documents and packages every year, including everything from subpoenas and briefs to passports, clothing, and paperwork for clients navigating the criminal, immigration, and housing court systems. With sensitive information moving across all five boroughs, the organization needed a dependable, cost-effective way to manage outbound and inbound mail at scale. By partnering with Pitney Bowes for more than 75 years, The Legal Aid Society has modernized its shipping and receiving workflows with tools that improve visibility, reduce costs, strengthen data security, and ensure urgent materials reach clients and courts without delay.
For nearly 150 years, The Legal Aid Society has been a cornerstone of equal justice in New York City, advocating for people facing some of life’s most serious challenges. Their teams support clients across criminal, civil, housing, and immigration matters, which often hinges on the secure, timely movement of sensitive legal materials. Reliable sending and receiving is essential to keeping cases moving and ensuring every client gets the representation they’re entitled to.
We spoke with Aaron Moyne, who oversees sending and receiving for The Legal Aid Society. Aaron helps ensure critical legal documents, from briefs and motions to subpoenas and immigration materials, reach courts, clients, and partners across New York City. He manages the organization’s shipping and technology systems, supports staff training, and helps steward budgets that keep Legal Aid’s mission moving every day.
“With sensitive client information, we can’t afford uncertainty. In our work, a single letter can change the course of a case.”
With thousands of letters and packages moving across New York City each year, Legal Aid needs a system that could:
• Handle high volumes of time-sensitive mail
• Protect confidential client information
• Provide clear tracking and audit trails
• Help staff select the most cost-effective shipping options
• Reduce manual effort and support already stretched teams
Any delay or lost item could slow down casework or impact a client’s access to justice. The organization required a partner and a platform built for reliability, accuracy, and scale.
The Solution: Tools That Make Sending and Receiving Simple
Smarter Carrier Selection
Real-Time Tracking
Consistent cost savings
Built-In Security
“When we evaluated multiple vendors, Pitney Bowes stood out for meeting every requirement: security, savings, reliability, and scale.”
With Pitney Bowes, Legal Aid staff now have simple, reliable tools that keep sending and receiving organized, secure, and moving so they can focus more of their time on helping change lives every day.