This Midwest-based law firm, like many large firms, manages thousands of daily client communications that must be secure and timely. Breakdowns created major risks, missed deadlines, billing disputes, and limited visibility that hindered cost recovery across thousands of matters. To address these challenges, the firm sought a modern, trackable solution to streamline compliance, improve cost recovery, and restore confidence in its mail and shipping operations.
In their high-volume, high-pressure environment, outdated workflows were slowing down attorneys, paralegals, and operations staff. The firm needed a way to:
• Track on-time delivery of client correspondence and filings
• Automate postage and shipping cost reporting
• Centralize visibility for accurate billing and audits
Pitney Bowes provided a centralized platform that unifies shipping, mailing, tracking, and reporting. All items now move through one system, reducing manual work and increasing visibility.
• One platform for all shipping and mailing
• Automated cost tracking and reporting
• End-to-end visibility and oversight
• Streamlined processes across all departments
“We investigated other providers, but no one had the same level of accounting as Pitney Bowes.”
• Ship with USPS®, FedEx®, and UPS® at pre-negotiated discounted rates
• Delivers responsive, knowledgeable support from day one
• Centralizes tracking, reporting, and cost control with data-driven insights
• Gives finance and operations teams real-time visibility for accurate client billing and audits
• Provides proof of mailing, delivery tracking, and compliance documentation
• Confirms on-time delivery of legal filings and correspondence to reduce risks of missed deadlines or billing disputes
Law firms face distinct operational pressures: every filing is time-sensitive, every expense must be tracked to the right client matter, and every process must hold up under audit. Meeting those requirements meant the firm needed more than a basic mailing tool — they required a centralized platform built for accuracy, accountability, and scale.