Pitney Bowes SendPro® Enterprise clients will be migrated to the Amazon Web Services (AWS) platform starting February 15, 2025. Below are answers to some frequently asked questions. If you have additional questions that are not covered here, please email us at SPESecuritySupport@pb.com, or contact your Sales Representative. Your Sales Representative’s contact details can be found in the email.
We’re committed to making this migration as smooth as possible with minimal disruption to your business. Below are additional compliance and regulatory details that may be shared as needed within your organization:
For a typical migration of this type, we anticipate a very short downtime of under 4 hours.
If you ship with UPS, you'll need to reauthenticate in the app. Please follow these instructions.
If you are using Single Sign On, your Identity Provider (IDP) URL will need to be changed. Please follow these instructions.
Yes. Our support and sales teams will work with your team to build this kind of testing into your migration schedule.
The migration to AWS does not have any impact on platform SLAs. However, we do anticipate that our enhanced ability to monitor and manage workflows will lead to improved overall system performance.
To receive updated documentation, please email SPESecuritySupport@pb.com. Please note that some documents will require you to have an active NDA in place. Due to the AWS privacy clause, we are unable to share SOC2 reports with you directly. You can, however, obtain the report through AWS for free by signing up for a free developer account through this link: SOC Compliance - Amazon Web Services (AWS).
Please contact the Pitney Bowes Software Support team at SPESecuritySupport@pb.com. We’d be happy to assist you.
Please contact your Sales Representative who will be happy to assist you. Your Sales Representative’s contact information can be found in the email.
NDAs are valid for 3 years or longer, depending on the term of your lease contract. If you’re not sure, please contact your Sales Representative.
Please contact your internal IT team to determine your whitelisting policies and coordinate with them to update your IPs.
Please contact your internal IT team to determine your whitelisting policies and coordinate with them to update your IPs.
We are only offering AWS as a data hosting solution.
We do have the ability to host in Azure on demand, however, this solution comes with additional hosting fees and will require a change request. Please contact your Sales Representative for assistance.
SPE is only available for US and CA – international point of Origin Shipping outside of North America is not supported.
Canadian Based Tenants will be migrated to the Canadian Environment by default.
Please contact the Pitney Bowes Software Support team at SPESecuritySupport@pb.com. We’d be happy to assist you.
UPDATED: March 6, 2025
