Frequently Asked Questions (FAQ) about IntelliLink Desktop Updates

Learn more about IntelliLink Desktop updates from this FAQ.

UPDATED: 03 April 2020

Products affected: IntelliLink® Desktop, Ascent™, SendSuite® Xpress, StreetSweeper™, Business Manager™

Will IntelliLink Desktop update all of my Pitney Bowes software products?
IntelliLink Desktop only updates Pitney Bowes products that are IntelliLink Desktop ready. The following Pitney Bowes products are supported:

  • Ascent
  • SendSuite Xpress
  • StreetSweeper
  • Business Manager

All other products continue to be updated using the standard process.

Must my computer remain connected to the Internet?
IntelliLink Desktop needs an active Internet connection to check for updates.

When does IntelliLink Desktop check for updates?
IntelliLink Desktop checks for updates every 24 hours. Click the Check Now button to check for updates any time.

How will I know when an update is available?
The IntelliLink Desktop lists available updates for your system in the user interface. An information balloon in the system tray indicates that a Pitney Bowes software update is available.

What must I do when an update is available?
IntelliLink Desktop lists updates that are available to download or install. A button next to each downloadable file indicates the action that can be taken.

  • A Download button indicates that a new update is available. Click on the Download button to start downloading your update. Once downloaded, the button will change to Install.
  • An Install button indicates that an update has been successfully downloaded and is ready for installation. Click on the Install button to begin installation. Once installed, the update is removed from the list.

How do I know when an update has been successfully downloaded and installed?
After updates are successfully installed, they are removed from the IntelliLink Desktop updates list.

Can I see a list of updates downloaded and installed?
Yes. Installed updates are listed on the History tab of the IntelliLink Desktop user interface. See when each update was downloaded and installed.

Can I choose which updates to install?
Yes. However, all updates provided through IntelliLink Desktop are important for the products installed on your system. Your system will not be up to date if you choose not to install an update.

Can I skip an update if I don't want to install it?
IntelliLink Desktop allows only Optional and Recommended updates to be skipped.

  • Click the Skip this Update option for the update you wish to skip. You can skip a specific update or all updates for that component. This setting can be changed by clicking Don’t Skip. 
  • Mandatory updates cannot be skipped.

Can I sign up for emails that tell me when an update is available?
Yes. You can enter email addresses on the Settings tab on Intellilink Desktop.