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Editing or Canceling Schedule Pay (Auto-Deposit) for your Reserve Account

You can edit or cancel your EFT/ACH Schedule Pay (Auto-Deposit) settings directly in Your Account.

You can edit or cancel your EFT/ACH Schedule Pay (Auto-Deposit) settings directly in Your Account. Follow the steps below based on what you need to do.

Canceling scheduled EFT or ACH payments

Sign in to Your Account and create a case to cancel schedule pay EFT or ACH payments to your Reserve account (Deposit account).

  1. Sign in to the Pitney Bowes Your Account online portal.

  2. If prompted, select the Your Account business portal, otherwise, you will be directed to your Your Account dashboard.

  3. Select Help Center & Cases and click Help Center.
  4. Select Payments below the Financials section.
  5. Select What if I'm having an issue with AutoPay or SchedulePay?.
  6. Scroll to the end of the support article that appears and click No, I would like to create a case.
    Create a case button in Your Account help center
  7. Select your account number and click the Prepaid Accounts (For Postage) radio button.
  8. In the case details section enter the following information: 
    • A brief description of your request
    • Your 8 digit PB Postage account number
  9. Click Submit.

Editing your Auto-Deposit settings

Sign in to Your Account and create a case to cancel schedule pay EFT or ACH payments to your Reserve account (Deposit account).

  1. Sign in to the Pitney Bowes Your Account online portal.

  2. If prompted, select the Your Account business portal, otherwise, you will be directed to your Your Account dashboard.

  3. From your dashboard, go to Postage and select Prepaid Balance.
  4. Click Auto-Deposit On.
  5. In the Schedule Pay Auto-Deposit screen, select Edit Settings.
  6. Make your updates and click Submit.

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. Accordingly, in order to activate your Account, the Bank asks that you provide identifying information, including your address and taxpayer identification number. The Bank may also ask for additional identifying information, where appropriate, including asking that your representative who is opening your Account to provide his/her name, address, date of birth, driver’s license and/or other documents and information that will allow the Bank to identify him/her. In order to participate in the Program, you must provide the information described in this paragraph. You agree to provide all such requested identifying information.

Eligibility subject to credit approval and customer verification. This is not a commitment to lend, and this does not create, and is not intended to create a legally binding obligation on either of us. Program, rates, Terms & Conditions are subject to change.

Banking products and services are provided by The Pitney Bowes Bank, Inc., Member FDIC. Pitney Bowes, Pitney Bowes Bank, and the Corporate logo are trademarks of Pitney Bowes Inc. or a subsidiary. All other trademarks are the property of their respective owners. Pitney Bowes Bank is state chartered and located in Salt Lake City, Utah.

UPDATED: January 26, 2026