The weight is stuck at 1.0 ounce on the SendPro Mailstation
If your SendPro Mailstation displays the default weight of 1 oz when you place a heavier letter on the scale, follow these steps to resolve the issue.
Products affected: SendPro® Mailstation, SendPro® Mailstation LITE (HZ0L)
Issue
The device displays the default weight of 1.0 oz when you place a heavier letter on the scale.
Cause
Internal error
Resolution
Try these solutions in order:
- Ensure there are no other devices plugged into the device's USB ports
- Check there is nothing placed near the device that could cause vibrations, such as a fan blowing air
- Zero the scale
- Connect the scale to a different USB port
- Restart the device
- Hard reboot the device
- Remove any items from the scale.
- Tap Weight.
- Tap Zero Scale.
- Tap the back arrow
- Weigh the mail piece again
If the issue is not resolved:
Try connecting the scale to a different USB port
If the issue is not resolved:
Restart the device
- Hold the power button until the screen displays "Shutting Down."
- Once off wait 5 seconds.
- Tap the power button.
If the issue is not resolved:
Hard-reboot the device
- Disconnect the power cord from the back of the machine.
- Wait ten seconds.
- Plug the cord back in firmly.
- Tap the power button
If you need further assistance, please chat with us.
UPDATED: July 12, 2023