Resolve a white screen displaying when accessing SendPro shipping app on SendPro P1000, SendPro P2000 and more

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Products affected: SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® 300

Issue

When accessing the SendPro® shipping app on the SendPro P, a white screen is displayed.

Cause

You are not connected to the Pitney Bowes data center.

Resolution

Verify that the SendPro P has a connection:
  1. Press Home to return to the home screen.
  2. Select Buy Supplies under Tools.
Note: You may need to press the right arrow to get to the Tools section.
If the issue is still not resolved, contact client support. Please have your model number ready.

UPDATED: February 24, 2021