Resolve a white screen displaying when accessing SendPro shipping app on SendPro P1000, SendPro P2000 and more

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Products affected: SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® 300

Issue

When accessing the SendPro® shipping app on the SendPro P, a white screen appears.

Cause

You are not connected to the Pitney Bowes Data Center.

Resolution

Verify that the SendPro P has a connection:
  1. Press Home to return to the home screen.
  2. Select Buy Supplies under Tools. You may need to press the right arrow to get to the Tools section.
  3. Restart your meter:
    1. Select the gear from the lower right corner of the Home screen.
    2. Select Shut Down.
    3. Select Shut Down from the pop-up dialog box.
    4. Wait for the screen to turn off and the Power button (blue light on the front) to turn off.
    5. Wait 10 seconds.
    6. Press the Power button to turn your meter back on.
If you need further assistance, please use the Contact Us options below.

    UPDATED: June 17, 2021