Error 2494 on the DM100i-DM475

Learn how to resolve error code 2494 on the DM100i, DM200L, DM125, DM225, DM300C, DM400C, DM450C and DM475.
Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™.


The meter displays error code 2494, and it may not print.


The meter detected a problem with the ink cartridge.


Solution 1: Restart the meter

Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If you still have issues, try Solution 2.

Solution 2: Replace the ink cartridge

If the error returns, replace your ink cartridge with a new, genuine Pitney Bowes ink cartridge. Follow the instructions for your meter: If you need ink, order a genuine Pitney Bowes replacement ink cartridge:
Order Ink

UPDATED: July 08, 2024