Error 2494 on the DM100i-DM475 and SendPro 300

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Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, SendPro® 300


The meter displays error code 2494, and it may not print.


The meter detected a problem with the ink cartridge.


Solution 1: Restart the meter

Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If you still have issues, try Solution 2.

Solution 2: Replace the ink cartridge

If the error returns, replace your ink cartridge with a new, genuine Pitney Bowes ink cartridge. Follow the instructions for your meter: Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

If you need ink, order a genuine Pitney Bowes replacement ink cartridge:
Order Ink

UPDATED: February 07, 2021