Filing an insurance claim in PitneyShip, PitneyShip Pro or PitneyShip Enterprise

You can file an insurance claim if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. The process differs depending upon the type of carrier account used to send the shipment.

• UPS - PB Rates accounts
• USPS, UPS, and FedEx non-PB Rates accounts

UPS - PB Rates Accounts

If you shipped an item using a UPS - PB Rates account and selected Declared Value, follow the steps below. In cases of lost or damaged packages, When you complete this process, Pitney Bowes will submit the claim to UPS on your behalf.

Note: This process is not available for shipments sent using a FedEx - PB Rates account.

For shipments without Declared Value coverage, if the package arrived outside of the carrier's promised time frame, please chat with us.

1. Select Shipping & Mailing > File Insurance Claim. Insured shipments are shown.
2. Select the arrow next to the shipment for which you wish to file an insurance claim.
3. Select Claim Insurance.
   
4. Click the Claim Form Link to open the claim form.
   (Optional) To email a link to the claim form, enter the recipient's name and email address and click Email to Recipient.
   
5. Complete and submit the claim form.

USPS and UPS and FedEx non-PB Rates accounts

If you shipped an item using a USPS account or a UPS or FedEx account that is not a PB Rates account, use this process.

1. Select Shipping & Mailing > File Insurance Claim. Insured shipments are shown.
2. Select the arrow next to the shipment for which you wish to file an insurance claim.
   
3. Select Claim Insurance. You are taken to the carrier’s website to file your claim. The system does not send any package or account data to the carrier. All insurance claims are handled solely by the carrier.
   

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.