Filing an insurance claim in PitneyShip, PitneyShip Pro or PitneyShip Enterprise

You can file an insurance claim if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. The process differs depending upon the type of carrier account used to send the shipment.

• UPS - PB Rates and FedEx - PB Rates accounts
• USPS, UPS, and FedEx non-PB Rates accounts

UPS - PB Rates and FedEx - PB Rates accounts

If you shipped an item using a UPS or FedEx PB Rates account and need to file a claim for a lost or damaged package, Pitney Bowes will file the claim on your behalf.

Open a support case with the shipment details, including the tracking number and the following information:

1. Are both the contents and packaging available for inspection as they were delivered?
2. Current location of the damaged package - Sender or Receiver
3. Detailed item description
4. Number of items
5. Value of each item
6. Does this package contain personal items?
7. Are any items missing?
8. Add supporting documents.
9. How was the package sealed?
10. What material was used for packaging?
11. Shipper phone number
12. Receiver phone number
13. Contact information

Pitney Bowes will submit the claim to the carrier and follow up with updates.

USPS and UPS and FedEx non-PB Rates accounts

If you shipped an item using a USPS account or a UPS or FedEx account that is not a PB Rates account, use this process.

1. Select Shipping & Mailing > File Insurance Claim. Insured shipments are shown.
2. Select the arrow next to the shipment for which you wish to file an insurance claim.
   
3. Select Claim Insurance. You are taken to the carrier’s website to file your claim. The system does not send any package or account data to the carrier. All insurance claims are handled solely by the carrier.
   

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.