Filing an insurance claim in PitneyShip, PitneyShip Pro or PitneyShip Enterprise

You can file an insurance claim if a USPS insured shipment or a UPS or FedEx Declared Value shipment is lost or damaged. The process differs depending upon the type of carrier account used to send the shipment.

• UPS - PB Rates and FedEx - PB Rates accounts
• USPS, UPS, and FedEx non-PB Rates accounts

UPS - PB Rates and FedEx - PB Rates accounts

If you shipped an item using a UPS or FedEx PB Rates account and need to file a claim for a lost or damaged package, Pitney Bowes will file the claim on your behalf.

Just open a support case with the shipment details, including the tracking number and a description of the loss or damage. Pitney Bowes will submit the claim to the carrier and follow up with updates.

USPS and UPS and FedEx non-PB Rates accounts

If you shipped an item using a USPS account or a UPS or FedEx account that is not a PB Rates account, use this process.

1. Select Shipping & Mailing > File Insurance Claim. Insured shipments are shown.
2. Select the arrow next to the shipment for which you wish to file an insurance claim.
   
3. Select Claim Insurance. You are taken to the carrier’s website to file your claim. The system does not send any package or account data to the carrier. All insurance claims are handled solely by the carrier.
   

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.