Creating an international shipping label in PitneyShip Pro or PitneyShip Enterprise

You can create and print a shipping label for an international package.
Products affected: PitneyShip® Pro, PitneyShip® Enterprise

You can create and print a shipping label for an international package.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

Note: Service to international destinations may vary by carrier. For more information about carrier services, visit the carrier's website:

Watch this video or follow the steps below to learn how to create an international shipping label.

  1. On the Shipping Labels tab, select Create Shipping Labels, or from the Shipping & Mailing menu, select Create Shipping Label.
  2. If you need to change the sender (from) address, select the From address in the upper left and select one of the following options:
    • To make a change to the currently selected address, select Edit sender address, make the necessary changes, and select Done.
    • To enter a new sender address, select Add new sender address, enter the address, and select Done.
    • To select a different sender address from your address book, select View all senders and select the desired address.
  3. Enter the recipient address, or select the address book icon to select an address from the address book.
  4. To send tracking and delivery emails to the sender or recipient, select the desired boxes under Email the tracking number and Email when the shipment is delivered. To send tracking and delivery emails to addresses other then the sender or recipient, enter the email addresses in the Additional Emails boxes.
  5. To use carrier-specific packaging, or to view rates from only one carrier, select the desired carrier from the Filter By menu. If All Carriers is selected, you will only see generic (non-carrier-specific) package types.
  6. Select the package type from the Packaging Type menu.
  7. Enter the package dimensions and weight if required for the package type.
  8. If your package contains hazardous materials, select My package contains hazardous materials.
  9. If your package contains only documents and you are using UPS, FedEx, or DHL Express, select Contains Documents only.
    • If you select this, the Export Type will be set to Documents, the Description will be Documents only, the AES Exemption will be set to Value of each class of goods is $2,500 or less, and the Commercial Invoice will not be printed. For DHL Express, it will automatically fill in the Terms of Sale and select the Express Worldwide Doc service.
  10. Select Select Rates and Services.
  11. Select the service you wish to use. Use the menus at the top to change the CarrierShips On date, or Ship From ZIP Code.
    • If you select a carrier-specific package type, you will only see rates from that carrier.
    • If you change the Ships On date, the available carriers will change to show only carriers that can deliver on that date. If you change the carrier, the available Ships On dates will change to show only dates on which that carrier can deliver.
    • The Ships On date automatically advances to the next day at 8PM local time.
  12. By default, services are sorted by Price. To sort by delivery date, select the Deliver By column heading. Select it again to reverse the order.
  13. To use the calendar view, select the calendar icon.
    Calendar icon
  14. Once the service has been selected, choose any extra services you wish to add. Select Show More to see all of the available services.
  15. Once all services are chosen, select Choose Service.
  16. Under International Shipment Details, select the Export Type.
  17. Under If Shipment Cannot be Delivered, select what to do if the shipment cannot be delivered.
  18. Select Add First Item.
    Add First Item
  19. Complete the item information and select Save.
  20. If there is more than one item in your shipment, select Add Another Item and repeat.
  21. Select Save & Close.
  22. Select Add Customs Information.
    Add Customs Information
  23. Select the AES Exemption type. For further information, refer to the USPS.COM Postal Explorer.
  24. Complete the additional customs fields as required for the carrier and shipment.
  25. Select Save & Close.
  26. If you use cost accounts, either click in the Cost Account field and start typing the cost account name or code to search, or select the search icon to view the entire account list.
    Search the Cost Account menu
  27. (Optional) Enter References and Notes as needed. Select More Reference Options to access all of the fields.
    More Reference Options
    • Memo/Reference: The contents of this field will print on the shipping label and be included in the tracking notification email. It is limited to 30-40 characters depending on the carrier. It will appear in your history. For UPS and FedEx, this field is also sent to the carrier and will appear on your carrier invoice.
    • Reference Two: For FedEx, this field is called Department and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
    • Reference Three:  For FedEx, this field is called Invoice and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
    • Reference Four: For FedEx, this field is called PO# and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
    • Shipper Ref: This field may be used for anything up to 40 characters. It will appear in your history.
    • Transportation Ref: This field may be used for anything up to 40 characters. It will appear in your history.
    • Shipping Notes: This field can contain any notes about the shipment up to 500 characters (255 for FedEx) and will be included in the tracking notification email. It will appear in your history.
  28. If required by your carrier, enter the Shipment Contents.
  29. To print the label using the default printer settings, select Print Shipping Label. To print the label using different printer settings, select Print Options.
    1. Select the items to print. Uncheck the boxes for any items that you do not want to print.
    2. Select the printer and print size.
    3. (Optional) To print a test label, select Print Sample.
    4. To print the label, select Print.
    5. To email the label instead of printing it, select Email, enter the email address, and select Pay and Send Email.

UPDATED: July 11, 2024