Creating a return label in PitneyShip or PitneyShip Pro

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

• USPS
• UPS and FedEx

USPS

USPS return labels may be created up to 7 days from the date of the original shipping label. USPS return labels are dated, so they are not intended to be put into an outgoing package just in case the recipient may want to return the shipment. If the recipient requests a USPS return label, you should create it at that time and email them a PDF of it on the day of creation.

You can create a USPS return label from a shipping label you just printed, or from the shipping History screen.

To create a USPS return label for a shipping label that you just printed:

1. In the confirmation of the label you just printed, select Create Return Label.
2. Create and print the label as usual.

To create a USPS return label from the History screen:

1. From the Shipping & Mailing menu, select Shipping & Postage History.
2. Select the arrow next to the desired shipment.
3. Select Create Return Label.
4. Create and print the label as usual.

UPS and FedEx

UPS and FedEx labels do not expire, so they can be put into an outgoing package in case the recipient may want to return it. In order for this option to be available, Always display return label options with shipping label for FEDEX and UPS services must be enabled in the Return Label options.

1. After selecting a UPS or FedEx service, the Return Label Options menu will appear above the total cost.
   
2. From the Return Label Options menu, select Include Return Label to print a return label along with the regular shipping label, or Return Label Only to print the return label only.
   • If printing a Return Label Only, verify the To and From addresses in the Shipment Summary before printing. The Sender address should be the returner. If needed, select Swap sender/recipient address to reverse the addresses.
3. Fill in the Description of Merchandise to be Returned.
4. Select the Return Label Service you wish to use.
5. Print the label as usual. Both the outbound label and the return label will be printed (or opened as a PDF if using the browser printer).

Note: In the shipment history, return labels are listed as a separate item from the original label, with the addresses reversed. Change the All Shipments filter to Return Label Shipments to view your return labels.