"$NaN" shown in Total field when printing stamps in SendPro Online or PitneyShip

If "$NaN" is shown in the Total field when printing stamps, the saved configuration in Recents & Recommended is corrupt.
Products affected: SendPro® Online, PitneyShip™

Issue

When printing stamps, "$NaN" is shown in the Total field and the stamp value field is blank after clicking Add to Sheet, Add to Roll, or Add to Envelope.

Cause

The stamp configuration you selected from Recents & Recommended is corrupt.

Resolution

Click Custom Stamp and create a new stamp. After printing your Custom Stamp, the corrupt stamp configuration will disappear.

If you need further assistance, please contact us.

UPDATED: April 25, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)