Voiding a UPS or FedEx label in PitneyShip Pro

If you are not going to use a FedEx or UPS shipping label that was created, you can void it. This applies to FedEx and UPS only. For USPS labels, you must request a refund.

The Void button is not available if:

• The label is older than 30 days (FedEx and UPS)
• A FedEx manifest has been printed (FedEx only)

To void a FedEx or UPS label from your History:

1. Select Shipping & Mailing > Request a Refund.
2. Select the arrow next to the desired shipment, then select Void Label.
3. Check the box to confirm that you wish to void the label.
4. Select Continue.

To void a FedEx or UPS label immediately after printing it:

1. In the confirmation of the label that you just printed, select Void Label.
2. Check the box to confirm that you wish to void the label.
3. Select Continue.

Related topics

• Requesting a USPS label refund