Voiding a UPS or FedEx label in PitneyShip Pro

If you are not going to use a FedEx or UPS shipping label that was created, you can void it. This applies to FedEx and UPS only. For USPS labels, you must request a refund.
Products affected: PitneyShip™ Pro

If you are not going to use a FedEx or UPS shipping label that was created, you can void it. This applies to FedEx and UPS only. For USPS labels, you must request a refund.

The Void button is not available if:

  • The label is older than 30 days (FedEx and UPS)
  • A FedEx manifest has been printed (FedEx only)

To void a FedEx or UPS label from your History:

  1. Select Shipping & Mailing > Request a Refund.
  2. Select the arrow next to the desired shipment, then select Void Label.
  3. Check the box to confirm that you wish to void the label.
  4. Select Continue.

To void a FedEx or UPS label immediately after printing it:

  1. In the confirmation of the label that you just printed, select Void Label.
  2. Check the box to confirm that you wish to void the label.
  3. Select Continue.

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UPDATED: January 18, 2023