PrecisionTrack did not generate the Intelligent Mail Barcodes (IMBs) in TrackMyMail

If PrecisionTrack did not generate the Intelligent Mail Barcodes (IMBs), it may be because the application no longer works with Java. Java needs to be replaced with OpenJDK.
Products affected: TrackMyMail™

Issue

PrecisionTrack did not generate the Intelligent Mail Barcodes (IMBs)

Cause

The application no longer works with Java. Java needs to be replaced with OpenJDK.

Resolution

  1. Go to the Adoptium download website for latest JDK 8.
  2. Select the MSI download option for Windows x64 or x32 based on your Windows version.
  3. Install the downloaded software.
  4. Go to the OpenWebStart download website.
  5. Select Windows x64 or x32 based on your Windows version.
  6. Install OpenWebStart.
  7. Sign in to your TrackMyMail account and download PrecisionTrack.
  8. When opening the PrecisionTrackClientForTMM.jnlp, select JSR-56 (OpenWebStart) if prompted. Do not select Java.
    • If you selected the wrong option and need to change it:
      1. Download PrecisionTrackClientForTMM.jnlp again but do not run it.
      2. Go to your downloads folder.
      3. Right-click on PrecisionTrackClientForTMM.jnlp and select Open with > Choose another app.
      4. Select JSR-56 and check Always use this app to open .jnlp files.
        Open with JSR-56 and Always use this app to open .jnlp files
  9. In the Windows search box, search for OpenWebStart Settings and select the OpenWebStart Settings app.
    Search for OpenWebStart Settings
  10. Select JVM Manager > Settings. Change the update strategy to Do not download any version.
  11. Select Updates and uncheck Check automatically for updates.
  12. Change the Update strategy for app launches to Never.
  13. Launch PrecisionTrack and attempt to process your file.

If you need further assistance, please contact us.

UPDATED: January 19, 2023