"Did you forget your password?" message displays when signing in to Your Account.

Information on how to resolve the error message "Did you forget your password?" when signing in to Your Account.

Issue

The message "Did you forget your password?" displays when signing in to the Your Account portal. 

Cause

You have attempted to log in with an incorrect password more than 7 times. 

Resolution

  1. Click the Reset your password link.
  2. Enter your email address and click Continue
  3. Select one of the two options to reset your password.
    • Answer my security question: Provide the answer to the security question you chose when creating your profile.
    • Email me to reset my password: An email with a link to reset your password will be sent. 
  4. Select Continue.

UPDATED: January 25, 2024