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"Did you forget your password?" message appears when signing in to Your Account.

Information on how to resolve the error message "Did you forget your password?" when signing in to Your Account.

Issue

The message "Did you forget your password?" appears when signing in to the Your Account portal. 

Cause

You have attempted to log in with an incorrect password more than 7 times. 

Resolution

  1. Click the Reset your password now link.
  2. Enter your email address in the Email or Username field. 
  3. Select Continue.
  4. Click Reset Password in the email sent to you. 
  5. Enter your new password and confirm your new password. 
  6. Click SUBMIT. 

UPDATED: April 08, 2025