Editing an order in ShipAccel

Once your orders are imported into the Ship Orders tab, you can edit the order data if needed.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

Before you begin

There are 2 different versions of the Orders screen.

• If you see this banner, then you are still using Method 1. If you click the Update Now button, then you will be switched to our new orders screen, Method 2.
  
• If you do not see this banner, then you are already using Method 2.

Method 1

1. From the Home screen or the Shipping & Mailing menu, select Ship Orders.
   Note: Orders that are marked as Already in Process are orders that were imported by someone else. Only the user who imported an order can edit or print a label for it.
2. To find a specific order, see Viewing and finding orders:
3. For orders that were synced from an ecommerce store, select the arrow next to the order to view the details.
   • If the order needs attention, select the red Attention Required or other links and complete the required information.
4. For orders that were manually uploaded, select the arrow next to the upload that contains the order you wish to update.
   
   • Hover your mouse over the order you wish to edit and select the edit icon next to it, or select the red Attention Required or other links and complete the required information.
     
   • To update multiple orders in a batch with the same information, check the boxes next to them, then select Edit.
5. (Optional) To charge the shipment costs to the recipient or another party's FedEx or UPS account:
   1. Select a FedEx or UPS service. The Bill To menu appears.
   2. Select Recipient or Third Party from the Bill Tomenu.
      
   3. Enter the account number and click OK.
      
      
6. Select Save and Close to save the changes and return to the orders list.

Method 2

1. If you're not already on the Orders screen, go to the Shipping & Mailing menu and select Ship Orders.
2. Click on the order number of the order you wish to edit in the Order column. To edit more than one order with the same information, check the boxes next to them, then select Edit.
   
3. If you're editing more than one order, choose the item(s) you wish to edit.
   
4. Make the changes and click Save to return to the order list, or Print to print the label(s).