Troubleshooting FedEx Multi Factor Authentication (MFA) errors in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel

Issue

When trying to authenticate your FedEx account using Multi-Factor Authentication (MFA), any of the following errors occur:

• Error 1200013: Your FedEx Account number is invalid. Verify and try again or remove the account and add again to update it.
• Error 1012027: Missing or invalid City, State or ZIP information. Verify and try again or remove the account and add again to update it.
• Error 1000500: We are unable to process this request. Please try again later or contact FedEx Customer Service.
• Error 1200003: You’ve reached maximum attempts. Authenticate with a different method or try again after 45 minutes.
• Error 1010465: Missing or Invalid Company Name or Name information. Verify and try again or remove the account and add again to update it.
• Error 1090006: Session expired. Authenticate with a different method or try again after 45 minutes.
• Error 1021313: Invalid missing value for invoice number.
• Error 1171034: The Currency Code is either Missing or Invalid.
• Issue: 1200029 : Incorrect invoice number. Check the invoice information and try again. Note: After 10 failed attempts, authentication will be blocked for 45 minutes
• Issue: 1200028 : Wrong code. Note: After 10 failed attempts, authentication will be blocked for 45 minutes.
• Issue: 1200030: Incorrect invoice date. Check the invoice information and try again. Note: After 10 failed attempts, authentication will be blocked for 45 minutes.
• Issue: 1200031: Incorrect invoice amount. Check the invoice information and try again. Note: After 10 failed attempts, authentication will be blocked for 45 minutes.
• Looks like your FedEx account details have changed. Update it by clicking the edit icon, then try authenticating your account again.
• Unable to authenticate FedEx account due to incorrect address. Your account is locked for 24 hours due to exceeding maximum attempts. Please try again later.

Resolution

1. Verify and update your FedEx account information:
   1. Select Settings > Carriers.
   2. Click the edit icon next to the FedEx account you were trying to authenticate.
      
   3. Update the information to match the FedEx account. If needed, sign in to your FedEx account or check your FedEx invoice to verify that the information matches exactly.
2. Try the authentication process again. If the error message says that your account is blocked, wait the specified amount of time before trying again.
   • Authenticating your FedEx account

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.