Using delivery time service level agreements (SLAs) in PitneyTrack Enterprise

You can specify expected service level agreement (SLA) delivery time for specific carrier services. This information can be viewed on the Receive and Deliver screens and printed on delivery labels. On the Package Activity screen, you can see whether packages are being delivered on time.

To set this up, you need to do the following:

• Create the carrier
• Add carrier services and delivery times
• Add the expected delivery times to the Receive and Delivery screens
• Add the expected delivery times to printed labels
• View delivery time SLA performance

Creating the carrier

To change the services for a system carrier, you first need to duplicate it, make your changes on the duplicated copy, then disable the original.

To add services for a custom carrier, you first need to add it as a new custom carrier, then add its services.

For details, see:

• Adding a Custom Inbound Carrier

If you duplicate a system carrier and customize it, you'll want to disable the original version of that carrier. See:

• Deleting or disabling a Custom Inbound Carrier

Adding carrier services and delivery times

Once you've created a custom carrier, you can add carrier services and expected delivery times to it.

1. Select Settings > Inbound Carriers.
2. If necessary, select your Site.
3. Select the arrow next to the carrier you wish to edit to expand it.
   
4. Select the Carrier Services tab.
5. Select Add Carrier Service.
6. Enter the Service Name.
7. Enter the service values to be decoded from the barcode in the Values Decoded from Barcode field, separated by commas. This information comes from the carriers.
8. Under Set Delivery Time, specify the expected delivery time for the service per the service level agreement (SLA).
9. Select Save.

Adding expected delivery times to the Receive and Deliver screens

Once expected delivery time SLAs are configured for carrier services, you can make them visible by adding the Carrier Service field to the Receive, Edit, Deliver, and Pouch screens. This is optional. See:

• Setting up Input Fields

Adding expected delivery times to printed labels

If you want the expected delivery times to be printed on delivery labels, you can do so on the Label Options screen. Add Deliver By to show the expected delivery date and time. Add Carrier Service to show the name of the carrier service. This is optional. See:

• Setting up label printing options

Viewing delivery time SLA performance

To asses SLA performance, you can view the expected and actual delivery times on the Package Activity screen. Any of the following columns can be added: Target Delivery, Actual Delivery, Paused, and Delayed. See:

• Viewing packages
• Creating package activity views

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.