PitneyShip Enterprise Release Notes version 1.117.0 (November 21, 2025)
Products affected: PitneyShip® Enterprise
What's New
Manual cancellation of shipment labels
A new feature allows users to manually mark shipment labels as Cancelled by User to keep records accurate when carrier restrictions prevent voiding. This option is available for DHL Express, USPS, UPS, and FedEx. Users can cancel or void a label directly in the system without using the carrier’s API in cases such as expired carrier void periods, unsupported API cancellations, or operational needs.
If the action occurs within the carrier’s allowed void period, the label is marked as Voided; otherwise, it is marked as Cancelled by User. When cancelling, the system displays a confirmation alert noting that the carrier may still accept the package and charges may apply if shipped. Once cancelled, the shipment is removed from active and shipped lists.
Payments Methods page
Admin users now have access to the Payment Method settings page to add credit cards, set a primary card, and assign a secondary card. A menu displays available USPS or other PB rates carrier accounts, defaulting to the first in the list. When a carrier account is selected, admins can add a credit card specific to that carrier, and each card is tied exclusively to the selected account. Admins can assign the same or different cards across multiple locations by selecting each carrier. A 3% fee applies to each credit card refill.
Restrict Shared Contact Management
A new control has been added to the Sign-In Security page at the subscription level to manage shared contact permissions. This includes a checkbox labeled Restrict Shared Contact Management. When enabled, no user or admin, regardless of access level, can modify shared contacts. Once this option is activated, the checkbox is removed from the Contacts page to ensure consistent enforcement of the restriction across the subscription.
Latest Updates
Extra Services for USPS Priority Mail
When you choose USPS Priority Mail, you’ll see the following extra services listed at the top of the options:
- Certified Mail
- Return Receipt
- Return Receipt Electronic
The Return Receipt and Return Receipt Electronic options will only appear if you select Certified Mail, because these services are available only with certified mail.
Enhanced Pickup History details
We’ve improved the Pickup History view to provide complete details for every completed pickup, making it easier to track and verify.
You can now see these additional details in your Pickup History:
- Cost Account: The cost account used for the pickup
- Pickup Service Type: The service selected (Express or Ground)
- Return Included: Indicates whether the pickup included a return shipment
Email notifications for voided or refunded labels
This enhancement allows users send and receive customized email notifications when a shipment label is voided or refunded. A new Package Voided email template has been added, which can be customized by Enterprise users who have the Notification and Template features enabled in their subscription. Additionally, a new condition called Package Cancelled is available in Notification Settings, allowing users to select it from the menu, set a sending schedule for voided-label notifications, and create, edit, or redesign the email template used for these alerts.
UPDATED: November 21, 2025